Jll
WorkplaceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Workplace Manager at Jll. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Manage & oversee services (Soft & Hard) as part of the scope delivered. Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.”
What You'll Achieve.
operational excellence; safety and compliance assurance; measurable value that exceeds expectations; Drive the team to meet all key performance indicators as set out in the Account plan & SLA.; Ensure the monthly performance report is generated to meet MSA standards.
Industry & Context.
Review operational SOP’s & propose / make changes as part of continuous improvement; Drive a proactive safety culture through risk assessment, hazard identification, incident prevention, and emergency preparedness.; Investigate incidents thoroughly, implement corrective actions, and foster JLL's zero harm commitment by embedding safety excellence into daily operations and service delivery; Work with relevant business line on space management through data analytics; Evaluate service response time and analyse occupants’ service request trends and suggestions; Ensure feedback from community sessions is recorded and actioned to the satisfaction of the end user
What They're Looking For.
Must Have
3-5 years' experience delivering Facilities services and/or customer service., Excellent time management and communication skills., Sales skills and ability to build productive business relationships, Ability to manage multiple projects independently, Comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory, MS Office proficiency
What You'll Do.
Manage & oversee services (Soft & Hard) as part of the scope delivered
Implement a Preventive and Planned Maintenance programme to minimise maintenance
and replacement costs together with minimising the risk of equipment failure.
Ensure all technology platforms are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.
Review operational SOP’s & propose / make changes as part of continuous improvement
Manage minor projects / churn as required in the office
Deliver the account’s Employee Experience Roadmap across the sites and ensure the delivery of all operational requirements to uplift workplace experience
community engagement and sense of wellness and well-being across the sites
Deliver programs that drive employee engagement
excitement and fun at work that contribute to employee productivity and pride
Ensure the account’s HX program initiatives are measurable and tangible to the workplace
Support all regional initiatives such as user experience programs
regional training programs/workshops
digitalisation of the workplace
sustainability and C+EE.
Lead comprehensive health and safety programs across sites in full compliance with JLL safety standards and regulatory requirements.
Drive a proactive safety culture through risk assessment
hazard identification
and emergency preparedness.
Be compliance with fire safety
and occupational safety legislation.
Investigate incidents thoroughly
implement corrective actions
and foster JLL's zero harm commitment by embedding safety excellence into daily operations and service delivery
Ensure all team members receive appropriate safety training and maintain safe work environments for employees
Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors
Adopt the account’s new and innovative methods that can support the digitalisation of the workplace through automation
Create a fun and impactful community engagement strategy
Engage with all guests
Imbed in the FM team a culture of empowerment
Work with relevant business line on space management through data analytics
Develop community support/feedback initiatives
Build a community of ambassadors to delivery soft services that are authentic
and able to provide timely services
Ensure effective communications and reporting to stakeholders on operation matters and Workplace Experience
Evaluate service response time and analyse occupants’ service request trends and suggestions
Ensure feedback from community sessions is recorded and actioned to the satisfaction of the end user
Lead the development and implementation of all internal communication strategies in collaboration with Business Lines and Stakeholders with a focus on improving culture and employee engagement.
Liaise with JLL team and community on soft service delivery
Share regular event and celebrations content through JLL’s internal monitors
and other communication channels.
manage JLL profile within the community account
Adopt innovative communication strategies
Champion monthly meetings with stakeholders to enhance relationships
work across business unit to establish a collaborative environment.
Identify area of development for his /her staff
Drive the team to meet all key performance indicators as set out in the Account plan & SLA.
Actively encourage an environment that drive teamwork
co-operation & performance excellence
Act as manager and a coach for the team ensuring high staff morale
Ensure the team is well trained on all facilities policies
Ensure the monthly performance report is generated to meet MSA standards.
Review monthly financial reports including the preparation of accruals and variance analysis
How You'll Work.
Team & Collaboration
cross-functional coordination; Team player, motivational leader, work across business unit to establish a collaborative environment.; Actively encourage an environment that drive teamwork, co-operation & performance excellence
Communication Scope
Excellent time management and communication skills.; communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization; Ensure effective communications and reporting to stakeholders on operation matters and Workplace Experience; Lead the development and implementation of all internal communication strategies in collaboration with Business Lines and Stakeholders with a focus on improving culture and employee engagement.; Adopt innovative communication strategies
Process & Methodology
Project management, Ability to manage multiple projects independently
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Overall Roll** The Workplace Manager leads a high-performing team to build enduring, transparent, and collaborative community partnerships by delivering distinctive workplace experiences across single or multiple sites. This role encompasses comprehensive service delivery with unwavering focus on continuous improvement, operational excellence, safety protocols, and regulatory compliance. The Workplace Manager develops compelling community engagement strategies that transform workplace dynamics and foster genuine connection. Central to this position is building a community of workplace ambassadors and support professionals who deliver seamless soft services and technical workplace operations with consistency and responsiveness. The role drives community satisfaction through proactive support initiatives, structured feedback mechanisms, and strategic stakeholder engagement at all levels. As JLL reimagines workplace property service delivery, this position serves as a critical catalyst in our operational transformation. The Workplace Manager champions innovative facilities management and workplace services aligned with JLL's "The Future of Work" methodology, positioning community at the forefront of workplace evolution and delivering measurable value that exceeds expectations. ** Key Focus Areas:** Strategic stakeholders relationship management, operational service excellence, team leadership and development, s
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