Gusto, Inc.

WorkplaceExperienceProgramManager

$155–210k ~AI est. San Francisco, California, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Workplace Experience Program Manager at Gusto, Inc.. Skills: Workplace experience, Event planning, Program management. Design experience programs. Deliver experience programs”

What You'll Achieve.

Deliver engaging programs; Deliver high-impact programs; Foster connected workplace; Foster inclusive workplace; Foster memorable workplace; Elevate in-office experience; Minimize manual synthesis time; Enable faster action on input; Minimize manual coordination overhead; Inform continuous improvement

Industry & Context.

Problems you'll solve

Translate findings into actionable improvements

Eligibility Requirements

Work from office 2-3 days/week, Secure internet connection

What They're Looking For.

Must Have

5+ years of experience in workplace experience, 5+ years of experience in event planning, 5+ years of experience in internal communications, 5+ years of experience in program development, 5+ years of experience in program management

Nice to Have

AI experience requirements vary by role

What You'll Do.

Design experience programs

Deliver experience programs

Align experience initiatives with company values

Develop activations for cultural moments

Develop calendars for cultural moments

Design office experience feedback programs

Manage office experience feedback programs

Improve office experience feedback programs

Use AI tools to automate survey distribution

Use AI tools to analyze feedback trends

Use AI tools to surface insights

Translate findings into actionable improvements

Build automated workflows to manage swag inventory

Build automated workflows to manage onboarding touchpoints

Build automated workflows to manage visitor experience logistics

Lead On-Site Environment Events Program

Serve as point of contact for ENV event

Manage event intake requests

Facilitate room booking

Coordinate scheduled events with Site leads

Partner in planning aspects

Maintain central calendar of site-based events

Maintain central calendar of site-based activations

Develop standardized processes

Develop standardized documentation

Leverage AI to automate event intake triage

Leverage AI to automate room booking confirmations

Leverage AI to automate run-of-show generation

Use automated workflows to track event budgets

Use automated workflows to send pre/post-event comms

Use automated workflows to compile feedback summaries

Drive Workplace Communications

Manage localized workplace communications

Collaborate with Internal Communication teams

Collaborate with Community and Inclusion teams

Serve as liaison between reception staff and employees

Track feedback on communications

Track metrics on communications

Track feedback on engagement

Track metrics on engagement

Use AI tools to monitor engagement metrics

Use AI tools to auto-generate performance summaries

How You'll Work.

Team & Collaboration

Partnership with People teams; Partnership with Community Team; Partnership with IT teams; Partnership with Communication teams; Cross-functional collaboration

Communication Scope

Workplace communications; Internal messages; Experience updates

Process & Methodology

Program development, Program management

Full Job Description

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy. AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role The Workplace Experience Program Manager is a key member of the Workplace Experience team, responsible for delivering engaging, high-impact programs that foster a connected, inclusive, and memorable workplace environment. This role manages the planning and execution of on-site events, employee engagement initiatives, and workplace experience programs, serving as the primary point of contact for Environment (ENV) events and day-to-day experience communications. The ideal candidate brings a strong background in events, internal communications, and workplace culture initiatives, along with a proactive, service-oriented mindset. About the Team The Workplace Experience team is passionate about crafting an environment where work empowers a better life. We are the champions of Gusto’s office environment and employee experience, dedicated to creating a dynamic, inclusive, and inspiring workplace. Our team is passionate about enhancing every aspect of the Gusto journey, from thoughtful office design to engaging programs that foster collaboration and well-being.

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