WorkplaceExperienceManager

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Are you a seasoned professional looking for a great opportunity to lead the way for one of our marquee clients? This role presents an incredible opportunity for a leader who lives and breathes hospitality and service and who wants to be on the cutting edge of Workplace Experience Services. The Human Experience Services Director is responsible for all aspects of experience focused services on the X account including soft services, amenity programming, customer experience training and operations. The Director will oversee an integrated service offering that positively impacts how the workplace is experienced by our Client’s employees and guests. Services may include, but are not limited to, reception / guest services, on-site fitness, foodservices, meeting & event planning, mail, print and other high touch employee services. The Human Experience Services Director will be expected to provide superior client service while enhancing their individual personal and professional skills. The role is Client facing and must be able to exhibit exceptional customer service and communication skills from the C-Suite down. **Key Responsibilities** * Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account. * Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create va