Jll
WorkplaceExperienceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Workplace Experience Manager at Jll. Skills: hospitality management, workplace services, client-facing environments, vendor management. Serve as primary point of contact for all workplace experience operations. Oversee reception operations and workplace ambassador program”
What You'll Achieve.
ensure contract compliance and client expectations are met; ensure work method accuracy, system reliability, service consistency; alignment with client operating requirements and scope of works; ensuring expected service levels are consistently achieved and exceeded; align services with overall workplace experience strategy; monitor spend and financials across all programs; support sustainable practices including waste reduction and local sourcing; managing catering coordination for designated client business meetings and conference center events; proactively identify and escalate risks including audit findings, client complaints, vendor service issues, information security concerns, or KPI impacts
Industry & Context.
analytical skills to interpret data; manage competing priorities simultaneously
must be authorized to work in the United States without sponsorship, flexibility needed based on facility requirements
What They're Looking For.
Must Have
5+ years progressive experience in hospitality management, workplace services, or facility experience management with demonstrated leadership in multi-disciplinary service operations, Proven background in contract management, customer service excellence, and people development within fast-paced, client-facing environments, Exceptional hospitality orientation with hotel-like service standards, proactive attention to detail, and polished executive presence to create memorable client experiences and work effectively across all organizational levels in dynamic, fast-paced environments, vendor management capabilities across multiple service disciplines combined with analytical skills to interpret data, drive continuous improvement, and manage competing priorities simultaneously with initiative, flexibility, and leadership, Proficient in workplace experience technology platforms, service management systems, and Microsoft Office
What You'll Do.
Serve as primary point of contact for all workplace experience operations
Oversee reception operations and workplace ambassador program
Manage third-party service contractors across all operational areas
Establish and maintain comprehensive management programs
Proactively develop and manage client relationships
Drive client-specific initiatives including technology rollouts
Oversee foodservice contractor operations
Ensure compliance with JLL and client Health
and Risk Management policies
How You'll Work.
Team & Collaboration
collaborating with facilities management, HR, and marketing departments
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **JLL Workplace Experience Manager** Lead an exceptional white-glove workplace experience operation that rivals the finest hotels. As Workplace Experience Manager, you'll orchestrate seamless hospitality services across a premium real estate portfolio—coordinating reception teams, workplace ambassadors, events, and foodservice to create elevated client experiences at every touchpoint. This is a high-visibility, client-facing role where you'll exceed expectations daily by blending outstanding service delivery with innovative technology and sustainable practices. If you thrive on delivering excellence across multiple service disciplines simultaneously, this dynamic position is your opportunity to make an immediate impact. **Check out some of your day:** * Serve as primary point of contact for all workplace experience operations, coordinating reception services, workplace ambassador programs, meeting and event support, and foodservice while delivering superior hospitality with hotel-like attention to detail and proactive engagement across all client touchpoints * Oversee reception operations and workplace ambassador program to ensure professional first impressions, exceptional wayfinding assistance, white-glove service throughout the facility, and seamless coordination of light meeting logistics including room setup, technology support, and refreshment services * Manage third-party service contractors across all
Applying for this Workplace Experience Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Jll?
Real rants from real employees. Read before you apply.