Jll
WorkplaceExperienceManager
“Workplace Experience Manager at Jll. Skills: hospitality management, workplace services, client-facing environments, vendor management. Serve as primary point of contact for all workplace experience operations. Oversee reception operations and workplace ambassador program”
What You'll Achieve.
ensure contract compliance and client expectations are met; ensure work method accuracy, system reliability, service consistency; alignment with client operating requirements and scope of works; ensuring expected service levels are consistently achieved and exceeded; align services with overall workplace experience strategy; monitor spend and financials across all programs; support sustainable practices including waste reduction and local sourcing; managing catering coordination for designated client business meetings and conference center events; proactively identify and escalate risks including audit findings, client complaints, vendor service issues, information security concerns, or KPI impacts
Industry & Context.
analytical skills to interpret data; manage competing priorities simultaneously
must be authorized to work in the United States without sponsorship, flexibility needed based on facility requirements
What They're Looking For.
Must Have
5+ years progressive experience in hospitality management, workplace services, or facility experience management with demonstrated leadership in multi-disciplinary service operations, Proven background in contract management, customer service excellence, and people development within fast-paced, client-facing environments, Exceptional hospitality orientation with hotel-like service standards, proactive attention to detail, and polished executive presence to create memorable client experiences and work effectively across all organizational levels in dynamic, fast-paced environments, vendor management capabilities across multiple service disciplines combined with analytical skills to interpret data, drive continuous improvement, and manage competing priorities simultaneously with initiative, flexibility, and leadership, Proficient in workplace experience technology platforms, service management systems, and Microsoft Office
What You'll Do.
Serve as primary point of contact for all workplace experience operations
Oversee reception operations and workplace ambassador program
Manage third-party service contractors across all operational areas
Establish and maintain comprehensive management programs
Proactively develop and manage client relationships
Drive client-specific initiatives including technology rollouts
Oversee foodservice contractor operations
Ensure compliance with JLL and client Health
and Risk Management policies
How You'll Work.
Team & Collaboration
collaborating with facilities management, HR, and marketing departments
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