Jll
WorkplaceExperienceLead
Neural analysis suggests this role is
optimal for Senior candidates.
“Workplace Experience Lead at Jll. Skills: process management, cross-functional coordination, vendor management, stakeholder management. Oversee all aspects of experience-focused services.. Develop and implement strategies for soft services.”
What You'll Achieve.
Provides superior client service.; create engaging workplace experiences.; track key performance indicators (KPIs); assess strategy effectiveness; ensure cost-effective solutions.; enable exceptional service delivery; maintain appropriate staffing levels; drive service improvements
Industry & Context.
analytical and financial aptitude; transforming problems into opportunities; sound judgment in decision-making and problem-solving situations; ability to gather data, assess situations quickly, and develop effective solutions
This position does not provide visa sponsorship., Candidates must be authorized to work in the United States without sponsorship.
What They're Looking For.
Must Have
Bachelor's degree in hospitality, business administration, facility management, or related field., 10+ years of experience in Soft Services, Facility Management, Operations, commercial real estate, or hospitality industry., Proven leadership skills with demonstrated ability to manage multiple priorities and deliver results in fast-paced, heavily matrixed environments., analytical and financial aptitude with ability to develop and monitor workplace budgets and ensure cost-effective solutions., Excellent verbal and written communication skills with ability to communicate professionally across all organizational levels.
Nice to Have
Track record of initiative, integrity, and sound judgment in decision-making and problem-solving situations., ability to gather data, assess situations quickly, and develop effective solutions in dynamic environments., Highly collaborative interpersonal skills with demonstrated success building positive relationships with team members, colleagues, and stakeholders., Experience developing and implementing customer service training programs and upskilling initiatives., Proficient skills in Microsoft Office Suite including Excel, Word, PowerPoint, Visio, Outlook, and Access., Knowledge of industry trends, emerging technologies, and best practices in workplace experience and facility management., Experience establishing and maintaining vendor relationships and managing service level agreements.
What You'll Do.
Oversee all aspects of experience-focused services.
Develop and implement strategies for soft services.
Manage high-touch employee services.
Collaborate with leadership and stakeholders.
Execute and monitor business plan success.
Manage Experience Services operations.
Lead and mentor a team.
Develop and implement customer experience training.
Identify and escalate account-level risks.
Seek feedback from clients and stakeholders.
How You'll Work.
Team & Collaboration
Collaborating with account leadership and client stakeholders.; coordinating cross-functional teams.; Leading and mentoring a team of workplace professionals.; building positive relationships with team members, colleagues, and stakeholders.
Communication Scope
Excellent verbal and written communication skills; ability to communicate professionally across all organizational levels
Process & Methodology
develop detailed, actionable programs, develop business plans with specific goals, strategic initiatives, and timelines
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves** The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts. This role develops and implements comprehensive strategies for soft services, amenity programming, customer experience training, and operations that create engaging workplace experiences. By managing high-touch employee services such as reception, food services, meetings & events, mail, print, and other amenities, this position directly influences how the client's organization is perceived and valued by both employees and guests. **Your day-to-day tasks will include:** * Collaborating with account leadership and client stakeholders to align on workplace experience vision and develop detailed, actionable programs for all Experience services including a business plans with specific goals, strategic initiatives, and timelines. * Executing and monitoring business plan success by coordinating cross-functional teams, tracking key performance indicators (KPIs), and analyzing data to assess strategy effectiveness and make continuous improvements. * Managing Experience Services operations to ensure processes, procedures, and systems are aligned across the account while establishing relationships with external vendors and service providers to support workplace programs. * Leading and mentoring a team of workplace professionals by providing coaching, p
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