Jll
WorkplaceExperienceLead
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Workplace Experience Lead at Jll. Skills: high-touch workplace and client experience, seamless execution of meetings, events, and executive interactions, end-to-end coordination of meeting rooms, AV, and catering, five-star presentation standards, front-of-house ambassador, engaging senior stakeholders and VIP clients, resolving operational challenges in real time, managing relationships with external vendors, supporting delivery of internal and client-facing events, maintaining oversight of pan”
What You'll Achieve.
delivering a seamless, high-end workplace experience; ensuring all client-facing and internal environments reflect the company’s standards of excellence, professionalism, and discretion; delivering calm, solutions-driven service in high-pressure environments where precision and discretion are critical; delivering seamless, high-touch workplace and client experiences within a fast-paced investment banking environment, ensuring premium service standards across meetings, events, and executive interactions; delivering a seamless, premium workplace and client experience by orchestrating the daily operations of meeting spaces, hospitality services, and events within a high-performance corporate environment; shaping how the organization is experienced day-to-day; elevating service standards, optimizing operations, and creating frictionless experiences for senior stakeholders and clients; ensuring every interaction reflects excellence; ensuring seamless execution of meetings, events, and executive interactions; maintaining five-star presentation standards across all spaces; ensuring a frictionless experience under constant time pressure; driving service quality and consistency; ensuring premium standards across the office; managing bookings, reporting, and service optimization; enhancing overall workplace perception; ensuring all spaces are immaculately presented at all times; ensuring all environments consistently reflect five-star hospitality standards; representing the firm with confidence, polish, and discretion; building trust through reliability and attention to detail; ensuring quality, timing, and presentation are flawless; maintaining quality control and presentation standards; ensuring flawless execution from setup to breakdown; monitoring service quality and escalate issues when needed; supporting cost control and basic budget tracking; monitoring performance; escalating issues and drive continuous improvement; supporting cost awareness and operational efficiency; maintaining accurate records of bookings, services, and requests; producing basic reports on usage and service performance
Industry & Context.
Anticipated and resolved operational challenges in real time; Anticipate needs before they’re spoken; Handle last-minute requests with calm authority; Anticipate demand and adapt to last-minute changes; Proactive mindset — sees problems before they exist; Naturally proactive — acts before being asked
Candidates must be authorized to work in the United States without sponsorship., This position does not provide visa sponsorship.
What They're Looking For.
Must Have
Experience in corporate hospitality, luxury hotels, or high-end service environments, organizational skills with obsessive attention to detail, Ability to remain composed under pressure (grace under fire is non-negotiable), Excellent communication and stakeholder management skills, Proactive mindset — sees problems before they exist, Professional presentation and discretion at all times, organizational and multitasking ability, Calm, composed, and solutions-driven under pressure, High level of emotional intelligence and stakeholder awareness, Naturally proactive — acts before being asked
What You'll Do.
delivering a seamless
high-end workplace experience across meeting spaces
and daily office operations
ensuring that all client-facing and internal environments reflect the company’s standards of excellence
orchestrating the daily operations of meeting spaces
and events within a high-performance corporate environment
coordinating and overseeing meeting room bookings
ensuring all spaces are immaculately presented at all times
managing AV requirements and liaising with IT support teams
owning the end-to-end coordination of meeting rooms and shared spaces
welcoming senior stakeholders
and VIP guests with polish and confidence
acting as a front-of-house ambassador for the firm
handling last-minute requests with calm authority
organizing catering for meetings
and executive requirements
partnering with vendors to ensure quality
and presentation are flawless
maintaining pantry standards and stock levels across the office
assisting in the delivery of internal and external events (from boardroom lunches to large-scale activations)
coordinating logistics: room setup
supporting post-event breakdown and feedback loops
liaising with external suppliers (catering
monitoring service quality and escalating issues when needed
supporting cost control and basic budget tracking
using booking systems and workplace platforms (e.g.
maintaining accurate records of bookings
producing basic reports on usage and service performance
How You'll Work.
Team & Collaboration
central point of coordination; liaise with IT support teams; central point of coordination between teams (Facilities, IT, Security); liaise with external suppliers (catering, florists, cleaning, etc.); liaise with external suppliers and monitor performance
Communication Scope
Excellent communication and stakeholder management skills
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Workplace Experience Lead** **Role Summary** The Workplace Experience Lead is responsible for delivering a seamless, high-end workplace experience across meeting spaces, events, and daily office operations. Acting as a central point of coordination, the role ensures that all client-facing and internal environments reflect the company’s standards of excellence, professionalism, and discretion. Known for delivering calm, solutions-driven service in high-pressure environments where precision and discretion are critical. Delivered seamless, high-touch workplace and client experiences within a fast-paced investment banking environment, ensuring premium service standards across meetings, events, and executive interactions. To deliver a seamless, premium workplace and client experience by orchestrating the daily operations of meeting spaces, hospitality services, and events within a high-performance corporate environment. This role is critical to shaping how the organization is experienced day-to-day. It sits at the intersection of operations, service, and brand perception. Known for elevating service standards, optimizing operations, and creating frictionless experiences for senior stakeholders and clients. Operates at the intersection of hospitality, operations, and brand — ensuring every interaction reflects excellence. **.** **Experience** * Delivered high-touch workplace and client experience within a fast-pac
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