Jll
WorkplaceExperienceEnabler
Neural analysis suggests this role is
optimal for Entry candidates.
“Workplace Experience Enabler at Jll. Skills: Customer-Centric Experience, Workspace Management, Stakeholder Engagement. Creating Customer-Centric Experience for Occupants and Guests. Single point of contact for daily Workspace needs”
What You'll Achieve.
Creating ‘Delight’ by breeding a Customer-Centric Experience; Achieve operational metrics; Meet SLA and KPI
Industry & Context.
Problem Solving & Strategic Thinking; Capacity to deal with ambiguity and solve complex problems effectively; Analytical, proven ability to solve problems using a quantitative approach; Proven ability to employ holistic approaches and looks at long term solutions
What They're Looking For.
Must Have
Experience of 2 + years in hospitality – hotels, aviation industry / coworking spaces, Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements, analytical, organization and administration skills, Excellent communication verbal and written, Must be customer focused and be proactive in establishing customer relationships, Proven ability to function effectively as part of a team, Demonstrates proactive & professional approach to customer service and stakeholder engagement, Has a natural hospitality-orientated communications acumen, Ability to interact with a wide range of client staff, including senior levels, Ability to manage conflict and balance between client and firm requirements, Has a customer service oriented attitude, Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels, Proven ability to manage multiple and complex operational matters on a daily basis, Capacity to deal with ambiguity and solve complex problems effectively, Analytical, proven ability to solve problems using a quantitative approach, Proven ability to employ holistic approaches and looks at long term solutions, Natural communicator who enjoys engaging at all levels, Creative mindset, Self-motivated and confident, Exhibits honesty & trustworthiness, Open to new ideas & willing to challenge status quo, Works well with diverse teams from various countries/cultures
Nice to Have
Bachelor’s degree/ Degree in Hotel Management, business or other related field.
What You'll Do.
Creating Customer-Centric Experience for Occupants and Guests
Single point of contact for daily Workspace needs
Counsel to the Guests present
Acts as embedded point of contact for GRE team
Supports account initiatives by driving consistent implementation
Active engagement and interfacing with lines of business
Creates Occupant Delight
Understands business traits/ cadence/ needs
Deep Workspace & Surrounding area knowledge
Single Point of Contact for issues resolution
Problem solves & Resets space on the fly
Acts as basic “counsel” regarding space needs/options
Establish direct relationship with client business units
Understand their issues
display confidence and satisfy needs
Escalate facilities issues to assistant manager
Participate in ad-hoc projects
Deliver exceptional quality of service
Actively recover feedback from end user
Conduct floor rounds covering all employee touch points
Ensure all proactive observations are raised
Be present of allocated floors including lobby
Interact with employees and promote firm’s agenda
Connect with employees on day to basis
Develop an connect to drive feedback
Encourage employees to share feedback
Plan and execute employee engagement events
Responsible and accountable for all service request
Ensure service deliverables are met with SLA and KPI
Record utilization of social spaces
Coordinate with different service partners
Solves all concerns and reset spaces on the go
Raise risks to assistant manager
Continuous Improvement implementation
Ensure delivery of all operational requirements
Oversee office premises and delivery of hospitality services
Provide administrative support of issuing work order
Follow up any survey platform on sites
How You'll Work.
Team & Collaboration
Cross-functional coordination; Vendor/stakeholder management; Works well with diverse teams from various countries/cultures; Promote open, constructive and collaborative relationships at all levels
Communication Scope
Excellent communication verbal and written; Natural communicator who enjoys engaging at all levels; Hospitality-orientated communications acumen
Process & Methodology
Program Management & Organizational Skills
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Workspace Experience Enabler** **Work Dynamics** **What this job involves:** This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace. This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present. The role acts as an embedded point of contact for the JPMC Global Real Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours. A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients. **Transforming to the Workspace Team of the future** **Client/Stakeholder Management** **Leadership / Staff Management** **Operations Management** **Sound like you? To apply you need to be:** **Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)** **Client Focus & Relationship Management – ‘I Value my Customers’** **People Management and Team Leadership – ‘I am a Team Player’** **Program Management & Organizational Skills – ‘I am Proactive’** **Problem Solving & Strategic Thinking – ‘I am Innovative’** **O
Applying for this Workplace Experience Enabler role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Jll?
Real rants from real employees. Read before you apply.