Jll
WorkplaceExperienceEnabler
Neural analysis suggests this role is
optimal for Mid candidates.
“Workplace Experience Enabler at Jll. Ensure workplace services are delivered to a consistent standard. Ensure day to day service delivery by the Workplace team”
What You'll Achieve.
Enable Occupant and Guest Experience; Create Customer Delight; Ensure service delivery to an agreed consistent standard; Ensure workplace services are delivered to an agreed consistent standard; Ensure compliance to SOPs and SLAs; Ensure service deliverables meet SLAs and KPIs
Industry & Context.
Be able to resolve problems or improve operations
What They're Looking For.
Must Have
3 years in the facility management industry/hospitality industry
Nice to Have
Bachelor’s degree in facilities management, building, business or other related
What You'll Do.
Ensure workplace services are delivered to a consistent standard
Ensure day to day service delivery by the Workplace team
Ensure compliance to SOPs and SLAs
Deliver excellence in operational control
Implement service tasks
procedures and policies
Measure performance of service tasks
Review and spot-check suppliers/service providers performance
Provide comprehensive workplace management for the office premises
Implement and manage the change control process
Resolve user's complaints and concerns
Prepare risk assessments for self-delivery
Assist with critical out-of-hours issues
Participate in responses to emergency situations
Report building incidents following set escalation channels
Monitor and manage staff performance
manage and oversee vendors
Ensure service deliverables meet SLAs and KPIs
Work with all related parties on timely delivery
Raise risks to Workplace Experience Site Lead
Implement continuous improvement
Drive value for service with cost saving mind-set
Conduct data analysis report when necessary
Manage Clear Desk policy
Manage Lost property process enactment
Perform proactive checks to agreed schedule
Review ping reports from with a proportion after business hours
How You'll Work.
Team & Collaboration
Alignment with the Workplace Experience team; Coordinate, manage and oversee vendors; Work with all related parties on timely delivery of all services; Participate as a key team member in responses to emergency situations
Communication Scope
Excellent verbal and written communication skills
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves:** **Overall Role** This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements “works every time”, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. **Transforming to the Workplace Team of the future** * Commitment to deliver the best level of service every time through obsessive level of attention detail * Ensures resets back to agreed format, including owning Clean Desk policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs * Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace **Operations Management** * Functional operational control to deliver excellence every time * Implement service tasks, procedures and policies and measure performance * Review and spot-check suppliers/service prov
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