Roku

WorkplaceExperienceCoordinator(FixedTerm)

Mexico City, Mexico Fixed Term Remote Friendly
The Brief

“Workplace Experience Coordinator (Fixed Term) at Roku. Skills: office management, facilities, workplace services, vendor/stakeholder management, cross-functional coordination, process management, resource planning, continuous improvement. Be responsible for reception, visitor registration, and welcoming employees and guests to the office.. Deliver a consistently exceptional workplace experience, including office presentation, snack provisioning, and lunch program coordination.”

What You'll Achieve.

Deliver a consistently exceptional workplace experience; help create an exceptional workplace experience every day

Industry & Context.

Problems you'll solve

The ability to quickly assess situations, identify trends or gaps, develop insights, and propose solutions; jump in to solve problems; make thoughtful decisions

Eligibility Requirements

This role requires a four day in office weekly presence, with the ability to be flexible for special events, exigencies or business requirements

What They're Looking For.

Must Have

3+ years of experience in office management, facilities, workplace services, or a related field, Experience working in organizations experiencing growth, A high level of self-motivation, persistence, dependability, and self-sufficiency, The ability to quickly assess situations, identify trends or gaps, develop insights, and propose solutions, Excellent spoken and written English, The ability to remain flexible in a fast-paced environment while balancing multiple tasks and changing priorities, Proficiency in Outlook, Word, and Excel, The ability to handle confidential and sensitive information with discretion and sound judgment, This role requires a four day in office weekly presence, with the ability to be flexible for special events, exigencies or business requirements

What You'll Do.

Be responsible for reception

and welcoming employees and guests to the office.

Deliver a consistently exceptional workplace experience

including office presentation

and lunch program coordination.

Coordinate with IT to triage and route workplace technology and AV needs.

Escalate IT issues and help ensure on-site follow-through.

Serve as the point of contact for Workplace Services

proactively raising and resolving front-line workplace issues through an online ticketing system and communicating status updates effectively.

Maintain general familiarity with security access control systems from an administrative

or operational standpoint.

Work closely with the Global Security team

and coordinate in real time to resolve access card issues and support building manager related needs.

Support Roku security operations

including events and coordination with HR on office

and landlord security matters.

Plan and support events

and general meetings.

Liaise with the building manager on facilities-related issues.

Manage vendor relationships and support office services as needed.

Coordinate and assist with deliveries to and from the office.

Provide support on additional duties as assigned by the Sr. Manager

How You'll Work.

Team & Collaboration

cross-functional coordination; partner to the team; collaborate to create an inspiring workplace; work in an open and respectful team environment; coordinate with IT; work closely with the Global Security team; coordination with HR

Communication Scope

Excellent spoken and written English; communicating status updates effectively

Free ATS check

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