Jll
WorkplaceExperienceConcierge
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Workplace Experience Concierge at Jll. Skills: VIP guest experience, Event support, Stakeholder coordination, Demand generation. Act as primary welcome point for VIPs. Provide named ownership for VIP journeys”
What You'll Achieve.
Consistently high quality feedback from VIPs/hosts; “calm, polished, seamless” experience delivery.; Clear ownership for VIP/customer visits, fewer last-minute escalations, improved guest flow and readiness.; Proactive EA engagement resulting in increased interest and bookings for Dublin-hosted offsites/onsites.; Compliance posture: accurate pre-registration, correct badging, confidentiality maintained, and appropriate reporting maintained.
Industry & Context.
Flexibility to cover non-core days when VIP/customer events occur (including early starts or later finishes, as needed for event moments).
What They're Looking For.
Must Have
Demonstrated experience in hospitality, concierge, guest services, VIP support, or high-touch customer experience, ideally in a corporate environment., stakeholder management able to partner cross-functionally and influence calmly under pressure., High attention to detail with operational execution and comfort juggling multiple priorities., Confidence using standard workplace tools (email/calendar/Teams) and learning site systems quickly (visitor management, reporting)., Comfort working onsite with schedule flexibility to support VIP/customer event moments.
Nice to Have
Experience supporting executive-level or customer-facing events (including run-of-show support and guest flow management)., Familiarity with premium meeting/event environments (e.g., executive briefing / customer engagement spaces)., Experience creating simple experience “playbooks” (checklists, templates, short guides) and using feedback to improve service.
What You'll Do.
Act as primary welcome point for VIPs
Provide named ownership for VIP journeys
Support campus storytelling
Provide onsite event support
Partner with Event Coordinators
Handle issues discreetly
Lead post-event closeout
Build working relationships with internal hosts
Proactively reach out to Executive Assistants
Maintain lightweight collateral and messaging
Partner with Workplace/Events to route enquiries
Follow visitor verification and privacy/security protocols
Operate visitor management tools
Keep key guides and experience materials up to date
Contribute to continuous improvement
Own and update digital event signage
How You'll Work.
Team & Collaboration
Coordinate closely with FOH, Security, Catering, AV, Workplace leadership, and Events to operate as one integrated team.; Build working relationships with internal hosts and their support teams.; Works day-to-day in close partnership with the onsite Workplace Experience and Events functions, coordinating with FOH, Security, Catering, and AV teams.
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Working pattern / scheduling expectations** This role is onsite on core campus days, with flexibility to cover non-core days when VIP/customer events occur (including early starts or later finishes, as needed for event moments). The business need for onsite presence is driven by the nature of the work—real-time guest support, visible hospitality, and event execution. **Role summary (Why this role exists)** We have seen a spike in high-profile, non‑EBC customer/VIP events and need a dedicated, part-time onsite specialist to ensure every guest interaction reflects a best-in-class, hospitality-led experience. This role acts as a “named owner” for VIP/guest experience—partnering with Workplace, FOH, Security, AV, Catering, and Event Coordinators to deliver calm, polished, seamless visits and events. In addition, this role will proactively engage internal stakeholders (notably Executive Assistants and senior leader support networks) to promote Dublin as a premier location for offsites and onsite engagements, helping drive demand and ensuring the campus experience is “exec-ready” **Key responsibilities** **1) VIP / guest experience ownership (end-to-end)** Act as a primary welcome point and visible concierge presence for VIPs, customers, partners, and senior internal leaders—ensuring guests feel personally welcomed and confidently guided. Provide named ownership for VIP journeys from arrival to departure, with app
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