Jll
WorkplaceExperienceAmbassador(B2)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Workplace Experience Ambassador (B2) at Jll. Skills: client experience, hospitality, customer service, communication, problem-solving. Serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services including guest welcome, visitor registration, and badging processes through proprietary web-based systems. Spend a minimum of two hours daily welcoming employees at building entrances while actively monitoring workspace con”
What You'll Achieve.
delivering exceptional client experience; creating a hospitality-focused workplace environment; shaping workplace culture; drive employee satisfaction; contribute directly to JLL's commitment to delivering world-class real estate services; ensure compliance with Service Level Agreements, performance metrics, and quality standards
Industry & Context.
analytical and problem-solving abilities
Physical ability to spend extended periods standing, walking floors, and maintaining active presence throughout the facility, Candidates must be authorized to work in the United States without sponsorship.
What They're Looking For.
Must Have
High School diploma or GED, or equivalent demonstrated experience in hospitality or customer service roles, Minimum 2-3 years of hospitality management or customer service experience in professional environments, Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with demonstrated expertise in calendar management and communication tools, Excellent verbal and written communication skills with proven ability to interact effectively with clients at all organizational levels, analytical and problem-solving abilities with demonstrated initiative, leadership capabilities, and ability to multitask in fast-paced environments while maintaining meticulous attention to detail, Physical ability to spend extended periods standing, walking floors, and maintaining active presence throughout the facility, Emergency Response Certification
Nice to Have
Experience in reception, concierge services, or client-facing roles within commercial real estate or corporate environments, Knowledge of security systems, digital visitor management platforms, and fire safety protocols, Experience with Canva or similar design platforms for creating marketing materials and internal communications, Background in facilities management, property services, or vendor management in corporate settings, Social media management experience using Microsoft Teams and internal employee engagement platforms, Experience working in multi-site operations with standardized processes and service delivery models
What You'll Do.
Serve as the primary point of contact for all client employee and visitor inquiries
providing exceptional front desk and concierge services including guest welcome
and badging processes through proprietary web-based systems
Spend a minimum of two hours daily welcoming employees at building entrances while actively monitoring workspace conditions
maintaining brand standards
and fostering positive employee engagement
Conduct routine walkthroughs and assessments throughout the facility to ensure compliance with Service Level Agreements
and quality standards
Build and maintain meaningful relationships with client employees through proactive communication
personalized follow-up on all requests
and attentive service delivery
Manage conference room bookings
coordinate catering orders
assist with event planning and execution
and support Work Order management in collaboration with facilities teams
Oversee email inbox management
create and distribute site-wide communications
maintain inventory systems
and provide onboarding support for new employees
Oversee and maintain building access control systems
and deactivating employee and visitor badges while ensuring compliance with security protocols and maintaining accurate access records
How You'll Work.
Team & Collaboration
collaboration with facilities teams
Communication Scope
Excellent verbal and written communication skills with proven ability to interact effectively with clients at all organizational levels; proactive communication; site-wide communications
Process & Methodology
event planning and execution, Work Order management
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. # **Workplace Experience Ambassador (B2) – JLL** ## What this job involves: The Workplace Experience Ambassador is responsible for delivering exceptional client experience through enhanced engagement, proactive communication, and high-touch service within JLL's client portfolio. This dynamic, client-facing role combines passion for service with outstanding interpersonal skills to create a hospitality-focused workplace environment where employees and visitors feel welcomed, assisted, and comfortable. You'll serve as the face of JLL's service delivery, building meaningful relationships while maintaining the highest standards of professional excellence. This position offers the opportunity to shape workplace culture, drive employee satisfaction, and contribute directly to JLL's commitment to delivering world-class real estate services. ## What your day-to-day will look like: * Serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services including guest welcome, visitor registration, and badging processes through proprietary web-based systems * Spend a minimum of two hours daily welcoming employees at building entrances while actively monitoring workspace conditions, maintaining brand standards, and fostering positive employee engagement * Conduct routine walkthroughs and assessments throughout the facility to ensure compliance with Se
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