WorkplaceConcierge

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Title: Workplace Concierge – Full time Business Unit: Work Dynamics – Bendigo Bank Location: Adelaide, VIC Reporting to: Workplace Experience Manager Key stakeholders: BEN Workplace Experience Lead, BEN Group Properties, BEN Staff, JLL Account Team, Landlord Operations Team Direct reports: NIL Duties & responsibilities This position is responsible for delivering an outstanding occupant experience across the client portfolio. The role focuses on providing exceptional service in the workplace, with a human-centric and engagement-focused approach. The role acts as point of contact for all Bendigo Bank staff and visitors regarding Workplace delivery and supports account initiatives by driving consistent implementation and delivery across the portfolio. The role will assist with the day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs, delivery guides and SLAs. Provide and drive operational experience initiatives. A key aspect of this role is engagement, interfacing not only with Bendigo Bank, but also other service partners such as Group Security, Property Operations, EA network, IT and Landlords as relevant, along with the lines of business and occupants as the ultimate service recipients. Front of House Delivery * Serve as the first point of contact for guests, employees, and key stakeholders * Manage reception duties, including greeting visitors, providing access pa