JLL
WorkplaceandConciergeManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Workplace and Concierge Manager at JLL. Skills: Workplace Experience, Facilities Management, Hospitality, Event Management, vendor management, stakeholder management, client services. lead the end-to-end experience of our client’s workplace. Greeting clients and visitors and escorting them to the meeting room”
What You'll Achieve.
ensure service levels and values are achieved and within budget
Industry & Context.
Flexibility will be required where necessary to support after hour facility management activity, and after hour client events., This position is not hybrid.
What They're Looking For.
Must Have
Experience working in corporate services with hospitality and operations background preferred, Solid understanding of Workplace Experience and Facilities Management, Proven track record managing small teams of employees and vendor relationships, A professional who is comfortable working in a client-facing reception environment, Excellent written and verbal communication skills with interpersonal abilities, Exceptional service orientation with ability to anticipate needs and handle challenge situations diplomatically, Outstanding multitasking and prioritisation skills with keen attention to detail across multiple projects and deadlines, Advanced knowledge of corporate service platforms, eg: Concur, CVENT, IWMS tool, advance Adobe Suite, BOX, Document Management tools, floorplan viewing software, EMS conference booking tools, and MS Office Suite: specifically comfortable working with numbers, advanced Excel skills required
Nice to Have
Experience working in corporate services with hospitality and operations background
What You'll Do.
lead the end-to-end experience of our client’s workplace
Greeting clients and visitors and escorting them to the meeting room
Serve drinks to clients in meeting rooms whenever necessary
Handle telephone switchboard- both internal and external to the firm
Manage all client meeting room reservations using our clients EMS meeting room booking system
Develop and maintain relationships across the workplace
including with Executive Assistants
base building management
and other key stakeholders
Be responsible for the end-to-end coordination of all catering requirements
onsite vendor coordination
including setup and breakdown of spaces
Coordinate onsite events up to 100 pax
including all catering requirements
furniture and ad hoc vendor requirements
including setup and breakdown of spaces
Raise work orders for repairs/rectification and maintenance personnel as needed while being the point of contact for all facilities related services
Manage 3 onsite staff pantries
Ensure adherence with local and regional health and safety regulations
Report any incidents through client portal in a timely manner
Proactively manage and maintain positive vendor relationships (i. e. outsourced vendors
food and beverage suppliers
conducting regular performance evaluation meetings to ensure service levels and values are achieved and within budget
invoice processing and payments/re-charges
Provide escort to FM vendor to carry out ad hoc works if necessary
Assist in coordination and supervision of maintenance and repair works if needed
How You'll Work.
Team & Collaboration
Develop and maintain relationships across the workplace, including with Executive Assistants, senior leadership, base building management, and other key stakeholders; working alongside one full-time JLL onsite employee
Communication Scope
Excellent written and verbal communication skills with interpersonal abilities
Process & Methodology
multitasking and prioritisation skills with keen attention to detail across multiple projects and deadlines
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **About the role -** We are currently seeking a talented and motivated Workplace and Concierge Manager Global Corporate Services to lead our client’s premises, located on Philip Street, in Sydney CBD. You will lead the end-to-end experience of our client’s workplace that spans over 23 thousand square feet and is home to a workforce of 80 employees. The workplace incorporates 6 client-facing meeting room and event spaces, with capacity up to 100 pax and 2 pantries. The Workplace and Concierge will be based at our client’s main reception desk, working alongside one full-time JLL onsite employee and will lead the delivery of our client’s corporate services scope including Facilities Management, Hospitality and Event Management To support our client’s operations, the position will follow a rotating schedule from Monday to Friday, alternating between 8:30am - 5:00pm and 9:30am - 6:00pm shifts. Flexibility will be required where necessary to support after hour facility management activity, and after hour client events. This position is not hybrid. **** **Responsibilities / Scope of Service:** * Greeting clients and visitors and escorting them to the meeting room. Serve drinks to clients in meeting rooms whenever necessary * Handle telephone switchboard- both internal and external to the firm * Manage all client meeting room reservations using our clients EMS meeting room booking system * Develop and maintain strong
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