JLL
WorkplaceandConciergeManager
“Workplace and Concierge Manager at JLL. Skills: Workplace Experience, Facilities Management, Hospitality, Event Management, vendor management, stakeholder management, client services. lead the end-to-end experience of our client’s workplace. Greeting clients and visitors and escorting them to the meeting room”
What You'll Achieve.
ensure service levels and values are achieved and within budget
Industry & Context.
Flexibility will be required where necessary to support after hour facility management activity, and after hour client events., This position is not hybrid.
What They're Looking For.
Must Have
Experience working in corporate services with hospitality and operations background preferred, Solid understanding of Workplace Experience and Facilities Management, Proven track record managing small teams of employees and vendor relationships, A professional who is comfortable working in a client-facing reception environment, Excellent written and verbal communication skills with interpersonal abilities, Exceptional service orientation with ability to anticipate needs and handle challenge situations diplomatically, Outstanding multitasking and prioritisation skills with keen attention to detail across multiple projects and deadlines, Advanced knowledge of corporate service platforms, eg: Concur, CVENT, IWMS tool, advance Adobe Suite, BOX, Document Management tools, floorplan viewing software, EMS conference booking tools, and MS Office Suite: specifically comfortable working with numbers, advanced Excel skills required
Nice to Have
Experience working in corporate services with hospitality and operations background
What You'll Do.
lead the end-to-end experience of our client’s workplace
Greeting clients and visitors and escorting them to the meeting room
Serve drinks to clients in meeting rooms whenever necessary
Handle telephone switchboard- both internal and external to the firm
Manage all client meeting room reservations using our clients EMS meeting room booking system
Develop and maintain relationships across the workplace
including with Executive Assistants
base building management
and other key stakeholders
Be responsible for the end-to-end coordination of all catering requirements
onsite vendor coordination
including setup and breakdown of spaces
Coordinate onsite events up to 100 pax
including all catering requirements
furniture and ad hoc vendor requirements
including setup and breakdown of spaces
Raise work orders for repairs/rectification and maintenance personnel as needed while being the point of contact for all facilities related services
Manage 3 onsite staff pantries
Ensure adherence with local and regional health and safety regulations
Report any incidents through client portal in a timely manner
Proactively manage and maintain positive vendor relationships (i. e. outsourced vendors
food and beverage suppliers
conducting regular performance evaluation meetings to ensure service levels and values are achieved and within budget
invoice processing and payments/re-charges
Provide escort to FM vendor to carry out ad hoc works if necessary
Assist in coordination and supervision of maintenance and repair works if needed
How You'll Work.
Team & Collaboration
Develop and maintain relationships across the workplace, including with Executive Assistants, senior leadership, base building management, and other key stakeholders; working alongside one full-time JLL onsite employee
Communication Scope
Excellent written and verbal communication skills with interpersonal abilities
Process & Methodology
multitasking and prioritisation skills with keen attention to detail across multiple projects and deadlines
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