Jll
WorkplaceAmbassador–FacilitiesCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Workplace Ambassador – Facilities Coordinator at Jll. Provide premium customer service. Manage and escalate enquiries”
What You'll Achieve.
Deliver exceptional service and support to staff, clients, and visitors; Ensuring the workplace operates seamlessly and reflects JLL’s commitment to excellence; Build a sense of community; Deliver a consistently high-quality workplace experience; Maintain a welcoming, safe, and well-managed environment; Ensure works are completed within agreed timeframes and to JLL standards; Ensure concerns raised by staff are addressed promptly; Ensure the environment is maintained to a high standard; Ensure compliance with visitor sign-in and incident reporting procedures
Industry & Context.
Excellent problem-solving skills; Capacity to deal with ambiguity; Solve complex challenges using a quantitative, holistic approach; Problem-solving approach
What They're Looking For.
Must Have
Extensive experience in property/facilities management, hospitality, hotel management, or luxury corporate concierge, administrative skills with proven ability to manage financial processes including invoice processing, budget tracking, and variance analysis, Excellent problem-solving skills with the capacity to deal with ambiguity and solve complex challenges using a quantitative, holistic approach, Outstanding verbal and written communication skills with the ability to present a professional and friendly corporate image, Demonstrated ability to work effectively in a fast-paced environment while managing multiple competing priorities and remaining calm under pressure, Self-motivated, confident, and goal-oriented with flexibility to adapt to rapidly changing situations
Nice to Have
Knowledge of occupational safety requirements and experience conducting workplace safety audits, Experience with continuous improvement initiatives and vendor management optimization
What You'll Do.
Provide premium customer service
Manage and escalate enquiries
Support end-to-end resolution of office and facilities-related issues
Act as a subject matter expert for your office
Proactively manage facilities services
and close work orders for reactive maintenance
Proactively inspect the workplace to identify issues
Address concerns raised by staff promptly
Support vendor and contractor management
Coordinate onsite activities
Monitor service performance
Build effective working relationships
Process invoices and complete financial reporting
Support budget management
Conduct regular health and safety inspections
Identify and escalate potential risks
Participate as a first aider and/or emergency warden
Ensure compliance with visitor sign-in and incident reporting procedures
Act as a central point of coordination for workplace-related projects
Plan and deliver a major office relocation
and escalate risks or issues
Identify opportunities to improve processes
Streamline service delivery
Resolve invoice or coding discrepancies
Work closely with the Community Ambassador and the wider JLL Corporate Real Estate team
Deliver an exceptional workplace experience
Support team initiatives
Contribute to a collaborative
high-performing workplace function
How You'll Work.
Team & Collaboration
Work closely with internal stakeholders; Work closely with the Community Ambassador; Work closely with the wider JLL Corporate Real Estate team; Contribute to a collaborative, high-performing workplace function
Communication Scope
Outstanding verbal and written communication skills; Ability to present a professional and friendly corporate image
Process & Methodology
Act as a central point of coordination for workplace-related projects, Planning and delivery of a major office relocation, Tracking actions, Managing dependencies, Escalating risks or issues
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this opportunity involves:** The Workplace Ambassador is the cornerstone of our office environment, delivering exceptional service and support to staff, clients, and visitors. In this dynamic role, you will be the go-to expert for the day-to-day functioning of the office, ensuring the workplace operates seamlessly and reflects JLL’s commitment to excellence. You will work closely with internal stakeholders and service partners to build a strong sense of community and deliver a consistently high-quality workplace experience. This role focuses on facilities coordination, work order management, financial administration, health and safety compliance, and continuous improvement of workplace processes. At JLL, we embrace innovative ways of working. This role provides the opportunity to shape how workplace services are delivered, proactively identify improvements, and maintain a welcoming, safe, and well-managed environment. Success in this role requires strong attention to detail, the ability to balance multiple priorities, and a calm, professional approach to problem-solving. **An overview of the role:** * Provide premium customer service to staff, clients, and visitors, managing and escalating enquiries as required and supporting the end-to-end resolution of office and facilities-related issues in a timely and professional manner. * Act as a subject matter expert for your office, with a deep understanding o
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