Jll
WorkplaceAmbassador
Neural analysis suggests this role is
optimal for Entry candidates.
“Workplace Ambassador at Jll. Skills: Customer experience, Workplace management, Client relations, Service delivery. Own assigned floor(s), taking personal responsibility. Greet new people and help them settle”
What You'll Achieve.
Ensure contractual obligations are met and exceeded; Manage client expectations; Ensure expected service levels are achieved; KPIs are met or exceeded
Industry & Context.
Problem-solving on the fly
What They're Looking For.
Must Have
Minimum 3 years' relevant experience in customer-facing roles such as Hospitality, Events Management, or Serviced Office environments, Excellent verbal and written communication skills with fluency in English, analytical, organizational, and administration skills, Customer-focused mindset with proven ability to proactively establish customer relationships, PC literacy and proficiency in MS Office applications, Proven ability to function effectively as part of a team, Ability to effectively communicate and interact with all levels of people
Nice to Have
Diploma or Bachelor's degree in facilities management, hospitality, business, or other related field, Natural hospitality-oriented communications acumen, Ability to adapt in a fast-paced working environment and be versatile in meeting changing client needs, Proven ability to initiate and follow through with improvement initiatives, creating opportunities for efficiencies and process amendments, Experience with workplace technology and digital platforms, Understanding of workplace standards and ability to counsel on space needs and options, Experience supporting initiatives such as user experience programs and system roll-outs
What You'll Do.
Own assigned floor(s)
taking personal responsibility
Greet new people and help them settle
Work as a mobile team member on floors
Manage repair and maintenance services
Monitor service provider performance
Liaise between dining teams and facilities
Conduct floor inspections continuously
Share observations regarding misalignment
Develop and manage client relationships
Conduct data analysis and generate reports
How You'll Work.
Team & Collaboration
Act as an embedded point of contact for the Client team; Interface with lines of business and occupants; Foster all-level relationships; Arrange fixes with facilities colleagues; Coordinate with vendors for scheduling work
Communication Scope
Excellent verbal and written communication skills; Fluency in English; Ability to effectively communicate and interact with all levels of people; Natural hospitality-oriented communications acumen
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves:** As JLL's Community Ambassador for Workplace Experience, you'll create "Delight" by breeding a customer-centric experience for guests within your assigned portfolio, with a laser focus on providing outstanding workplace experience. You'll develop a deep understanding of the workplace and surrounding areas, becoming the single point of contact for daily workplace needs on office floors and a trusted counsel to guests. This role acts as an embedded point of contact for the Client team regarding workplace activities at a site level, supporting account initiatives by driving consistent implementation and delivery through nudge behaviours. A pivotal aspect of this role is active engagement and interfacing with lines of business and occupants as the ultimate service recipients. You'll transform the workplace team of the future by fostering all-level relationships, understanding business traits and needs, and problem-solving on the fly. **What your day-to-day will look like:** * Own your assigned floor(s), taking personal responsibility for everyone and everything, from topping up water dispensers to cleaning coffee marks immediately * Know each person by name, what they do, and what community they belong to, greeting new people and helping them settle into their working environment * Work as a mobile team member without a fixed workstation, constantly present on floors with your community
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