Jll
Real Estate
WorkplaceAmbassador
Neural analysis suggests this role is
optimal for Mid candidates.
“Workplace Ambassador at Jll. Skills: Client experience, Customer service, Hospitality, Microsoft Office Suite. Deliver exceptional client experience. Enhance engagement and partnership”
What You'll Achieve.
Positively impacting the care and comfort of client employees and guests; Achieve and exceeds goals including performance goals, team goals and client’s goals and objectives; Ensure memorable experiences; Provide flawless execution and stable service delivery for the client; Ensure no privacy breech, security incident or disruption to client’s operations occur
Industry & Context.
Troubleshooting client employee inquiries; Recognize opportunities in the workplace experience; Identify potential risks and escalate
On-site – Pune, MH, 48 scheduled weekly hours
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 2-4 years minimum prior relevant experience in hospitality, facility / property management, building operations and/or knowledge of commercial real estate, Exceptional customer service skills and professionalism with a passion for hospitality, Highly collaborative with interpersonal skills and track record of excellent internal and external customer service, Excellent verbal and written communication skills with the ability to communicate professionally, Excellent organizational skills and process management, Ability to work independently – prioritization and time management skills, Ability to work with diverse teams – lead by respectful, cooperative, accountable, Ability to manage multiple priorities and deliver results in a fast-paced environment, Ability to quickly adapt to new devices, technology, and applications, Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)
Nice to Have
preferred
What You'll Do.
Deliver exceptional client experience
Enhance engagement and partnership
Provide superior service delivery
Serve as onsite Experience Services contact
Troubleshoot client employee inquiries
Recognize workplace experience opportunities
Create programming to reduce friction
Be subject matter expert of the workplace
Support colleagues for exceptional customer experience
Facilitate engagement with other work support functions
Ensure Experience/Ambassador Services are executed
Log observations and work orders
Brief leadership on key local developments
Deliver building induction/refresher training
Engage with business change champions
Check utilization of desks and meeting rooms
Understand customer individual and business needs
Support data collection
analysis and reporting
Achieve and exceed goals
Strive to continually improve Experience Service performance
Works collaboratively within the account team
Understand role and business profiles
Be communication bridge between colleagues
Capture and record feedback
Build meaningful lasting relationships
Visibly engaged and well known in the workplace
Conduct routine walkthroughs and assessments
Receive and respond to all requests or issues
Partner with soft services providers
Assistance and flexibility with client events
Serve as training center concierge
Assist with third party vendor relationships
Engage in a culture of continuous improvement
Identify potential risks and escalate
Provide operational excellence
Perform additional job duties
How You'll Work.
Team & Collaboration
Works collaboratively within the account team; Facilitate engagement with other work support functions; Be communication bridge between colleagues, businesses and the local and regional Corporate Services teams; Engage with business change champions; Ability to work with diverse teams
Communication Scope
Excellent verbal and written communication skills; Ability to communicate professionally
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Job Summary** The Workplace Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment **Job Responsibilities** * Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests * Recognize opportunities in the workplace experience and creates programming to reduce friction for client’s employees * Be the subject matter expert of the workplace, putting colleagues and their visitors at the heart of you do. * Support colleagues to ensure they have an exceptional customer experience from pre-arrival, on arrival and departure. * Facilitate engagement with other work support functions ( IT/AV etc) to be a single point of contact for colleagues * Ensure Experience/Ambassador S
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