Jll
WorkplaceAmbassador
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Workplace Ambassador at Jll. Skills: Customer service, Facilities management, Event coordination, Vendor management. Manage first line soft services. Support help desk”
Industry & Context.
Problem solving; Critical thinking; Identify issues
What They're Looking For.
Must Have
Technical or University degree, 1-3 years experience, Fluent English, Basic knowledge of administrative tasks, Demonstrated follow up skills, Ability to build relationships, Written and verbal communication skills, Organizational skills, Ability to organize and manage multiple priorities, Flexible work schedule
Nice to Have
Experience with vendor management, Experience with contracting, Experience with on-boarding processes, Knowledge of meeting room booking systems, Understanding of access/permissions requirements, Background in event coordination, Background in space setup, Familiarity with procurement processes, Familiarity with inventory management, Understanding of visitor registration systems, Understanding of security policies, Experience with facilities management support, Experience with building inspection processes
What You'll Do.
Manage first line soft services
Drive high-end customer service experience
Lead and coordinate reception teams
Coordinate business center teams
Drive events requirements related to spaces set up
Address Client associates' inquiries
Fulfill Client associates' inquiries
Maintain regular contact with vendors
Report on vendor issues
Report on vendor recommendations
Report on vendor cost estimates
Support building inspections
Identify opportunities for effectiveness
Identify opportunities for efficiencies
Support work orders resolution
Support Travel/Visitors
Interface with local FM team
Interface with Organization Units
Gather information for reception staff
Communicate information to reception staff
Assist in organizing internal events
Assist in organizing external events
Manage quality of conferencing facilities
Engage with FM team when issues arise
Support local procurement needs
Provide coverage for Facilities Manager
Ensure sufficient supplies inventory stocks availability
Place orders for re-stocking
Control consumption trends
Ensure visitors comply with registration system
Follow established process
Follow security policies
Support meeting room bookings
How You'll Work.
Team & Collaboration
Cross-functional environment; Relationship building across departments; Work with FM team; Interface with local FM team; Interface with Organization Units; Work closely with regional Sourcing; Work closely with Procurement team
Communication Scope
Written communication; Verbal communication
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves:** As a Workplace Ambassador at JLL in Buenos Aires, Argentina, you will be primarily responsible for managing first line soft services to the site(s) including reception, mail operations, meeting & events as well as supporting the help desk with the objective to drive a high-end customer service experience to fulfill our Client's internal and external customers, visitors and/or third-party vendors. This dynamic role requires you to lead and coordinate the reception and business center teams while closely working with the FM team to drive events requirements related to spaces set up. You will address and fulfill Client associates' inquiries in a polite and timely manner while managing and maintaining regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates. Working Monday to Friday from 9:00 am to 6:00 pm on site with an indefinite-term contract, this position involves supporting weekly and monthly building inspections while pro-actively identifying opportunities to continuously drive effectiveness and efficiencies within Site Facilities operations, directly contributing to JLL's mission of delivering exceptional workplace experiences through superior customer service and facilities management excellence. **What your day-to-day will look like:** * Address and fulfill Client associates' inquiries in polite and timely manner while leading
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