Jll
WorkplaceAmbassador
Neural analysis suggests this role is
optimal for Mid candidates.
“Workplace Ambassador at Jll. Skills: Client experience, Service delivery, Team leadership, Workplace environment. Serve as onsite Workplace Services contact. Address colleague inquiries, issues, troubleshooting, and feedback”
What You'll Achieve.
Exceed LSEG expectations; Achieve and exceed goals; Achieve performance goals; Achieve team goals; Achieve LSEG’s goals
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
Any Graduation, Hotel Management is MUST, 3+ years experience
Nice to Have
5-7 years prior relevant experience in hospitality, facility / property management experience, building operations experience, knowledge of commercial real estate
What You'll Do.
Serve as onsite Workplace Services contact
Address colleague inquiries
Positively impact care and comfort of colleagues and
Recognize opportunities in workplace experience
Create programming to reduce friction
Ensure Ambassador Services are executed per SLAs
Maintain professional brand image
Comply with local laws
Equip and inspire team of Ambassadors
Consistently deliver high touch customer service
Foster positive work culture and team dynamic
On-board team members
Manage team timekeeping
Delegate tasks to team members
Schedule team members
Make operational adjustments
Develop standard operating procedures
Update playbook accordingly
Brief leadership on local developments
Execute LSEG’s workplace strategy
Support data collection
Support data analysis
Support data reporting
Ensure alignment with LSEG’s goals
Achieve performance goals
Strive to continually improve Experience Service performance
Work collaboratively within account team
Deliver Experience Services across workstreams
Build lasting relationships with colleagues and guests
Anticipate needs or concerns
Exceed LSEG expectations
Visibly engage in the workplace
Conduct routine walkthroughs and assessments
Ensure compliance with service level agreements
Ensure compliance with policies and regulations
Ensure compliance with performance metrics
Provide flawless execution
Provide stable service delivery
Receive and respond to requests or issues
Follow up personally with colleagues
Ensure timely responses to questions/requests
Partner with soft services providers
Reinforce expectation of service excellence
Create value for the client
Assist with client events
Ensure flawless delivery of events and catering
Assist with third party vendor relationships
Assist with service partners
Provide maximum service delivery
Engage in continuous improvement
Leverage business intelligence
Participate in development of best practices
Participate in development of new tools
Participate in process re-engineering
Identify potential risks
Escalate risks as appropriate
Ensure no privacy breach
Ensure no security incident
Ensure no disruption to LSEG’s operations
Provide operational excellence
Provide administrative support
Support other teams as required
Ensure high-level service for colleagues and guests
Perform additional job duties
How You'll Work.
Team & Collaboration
Account team; Cross-functional teams; Service partners; Soft services providers; Third party vendors
Communication Scope
Verbal communication; Written communication
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Designation:** Workplace Ambassador **Qualification:** Any Graduation - (Hotel Management is MUST) **Experience Required** : 3+ years **Shift Timings:** Rotational shift **work location** : Bangalore Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety. With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive LSEG colleague satisfaction and engagement to create opportunities for everyone to flourish. **Job Summary** The Lead WorkPlace Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Lead WorkPlace Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and LSEG to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment. *
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