WNS Global Services
Outsourcing/Offshoring
WorkforceSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Workforce Specialist at WNS Global Services. Monitor live volumes. Reallocate agents”
What You'll Achieve.
Ensure SLA targets are achieved; Ensure AHT targets are achieved; Ensure occupancy targets are achieved
Industry & Context.
What They're Looking For.
Must Have
analytical skills, quick decision-making, Proficiency in workforce tools, Excellent communication, adaptability in high-volume travel environments
What You'll Do.
Ensure SLA targets are achieved
Ensure AHT targets are achieved
Ensure occupancy targets are achieved
Provide intraday reports
Escalate risks to leadership
Support irregular operations coverage
How You'll Work.
Communication Scope
Excellent communication
Full Job Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Monitor live volumes and reallocate agents as needed.Ensure SLA, AHT, and occupancy targets are achieved.Provide intraday reports and escalate risks to leadership.Support VIP and irregular operations (IROPS) coverage. ## Qualifications * Strong analytical skills and quick decision-making * Proficiency in workforce tools (Talkdesk, Salesforce, etc.) * Excellent communication and adaptability in high-volume travel environments
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