Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Human Resources, pxt
WorkforceProgramManager,WFSProcessExcellence&Transformation
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“Workforce Program Manager, WFS Process Excellence & Transformation at Amazon.com Services LLC. Skills: Process excellence, Workforce management, Program management. Administer the field scheduling system. Own the Flexible Workforce program”
What You'll Achieve.
Reduce manual effort; Increase scalability
Industry & Context.
Identify gaps; Identify inefficiencies; Identify patterns; Root cause analysis
Travel 50%
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 5+ years of HR, talent acquisition, management consulting, or project/program management experience, Experience building cross-functional partnerships, Experience creating and implementing large-scale programs, Experience in verbal and written communication for executive level leaders
Nice to Have
Experience leading large contingent workforce programs
What You'll Do.
Administer the field scheduling system
Own the Flexible Workforce program
Manage the 500+ associate SSA program
Document current-state processes
Identify gaps and inefficiencies
Recommend process enhancements
Design future-state processes
Maintain standard operating procedures
Lead network-wide process improvement initiatives
Use data to prioritize changes
Identify patterns across data points
Escalate risks as needed
Pilot new process designs
Measure process outcomes
Scale successful process changes
Identify automation opportunities
Drive implementation of solutions
Align stakeholders on process changes
Communicate impacts and timelines
Influence field operations teams
Influence compliance teams
Influence recruiting teams
Influence program stakeholder teams
Support in-person process oversight
Support stakeholder engagement
Support on-the-ground implementation
Manage the Staffing Support Associate (SSA) Program
Source internal associates
Onboard internal associates
Design training for internal associates
Own short-term staffing options
Own flexible staffing options
Design seasonal workforce programs
Manage seasonal workforce contracts
Handle requisition creation
Handle requisition approvals
Serve as primary system administrator
Maintain system integrity
Maintain system configuration
Maintain technical functionality
How You'll Work.
Team & Collaboration
Cross-functional partnerships; Influencing stakeholders; Field operations; Compliance teams; Recruiting teams; Program stakeholder teams
Communication Scope
Verbal communication; Written communication; Executive communication
Process & Methodology
Program management, Process improvement initiatives
Full Job Description
This role administers the field scheduling system (CTS) and owns the Flexible Workforce program, including RT hiring, requisition management, and contract oversight. It also manages the 500+ associate SSA program delivering virtual and on-site candidate processing support across all locations. Key job responsibilities • Documents current-state processes and identifies gaps, inefficiencies, and redundancies; benchmarks against best practices and recommends enhancements. • Designs future-state processes with clear steps, owners, and decision points, ensuring they are scalable, repeatable, and aligned to organizational standards. • Maintains up-to-date standard operating procedures (SOPs) and process documentation. • Leads network-wide process improvement initiatives, using data to prioritize, validate, and scale changes across the network. • Identifies patterns across data points to distinguish noise from meaningful signals, escalating risks as needed. • Pilots new process designs, measures outcomes, and scales successful changes across the network. • Proactively identifies automation and efficiency opportunities within owned workflows, driving implementation of solutions that reduce manual effort and increase scalability. • Aligns stakeholders on process changes, communicating impacts and timelines clearly. • Influences field operations, compliance, recruiting, and program stakeholder teams without direct authority. • Travels to sites a minimum of 50% of the time to support in-person process oversight, stakeholder engagement, and on-the-ground implementation of network improvements. • Manages the Staffing Support Associate (SSA) Program, including the sourcing, onboarding and training design of T1 internal associates to support Pre-Hire Appointments (PHAs). • Owns short-term and flexible staffing option, including seasonal workforce programs, program design and contract management. • Handles requisition creation, approvals, and monitoring for seasonal and permanent W
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