University Health Network
hospital
WorkforceOptimizationSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Workforce Optimization Specialist at University Health Network. Skills: workforce management, scheduling practices, rotation management, resource utilization, staffing, scheduling methodologies, analytics, collective agreements. support the development of a standard, organization-wide scheduling methodology and optimization. ensuring the seamless integration of optimal scheduling practices”
What You'll Achieve.
ensure all areas are adequately staffed in an operationally safe and cost-efficient manner at all times; achieve optimal results
Industry & Context.
Advanced, demonstrated analytical and problem-solving ability; conflict resolution; problem-solving skills
occasional travel to other sites, Criminal Record Check may be required
What They're Looking For.
Must Have
Minimum 3 years scheduling experience in a unionized acute care setting., Demonstrated proficiency of analytical skills and knowledge of analytical software (e. g. , Microsoft Excel, Power Query, Power BI, etc. )., Experience building and optimizing schedules and master rotations., Advanced knowledge of clinical models of care, hospital operations and health care service delivery models., Advanced knowledge of Collective Agreements., Knowledge of UKG or other electronic scheduling systems., Experience with utilizing Microsoft 365 (SharePoint, Forms, Power Apps)., Experience developing financial business models to support recommendations., Experience in facilitating workshops, seminars, and training sessions for adult learners., Self-directed, demonstrated ability to work collaboratively with others., Excellent interpersonal and communication skills both verbal and written., Proven decision making, negotiating, conflict resolution and problem-solving skills., Demonstrated ability to manage conflicting priorities and confidential data., Advanced, demonstrated analytical and problem-solving ability., Ability to articulate difficult, complex concepts to parties with limited knowledge of those concepts., Experience working with an influencing others and multiple management levels., Must demonstrate a commitment to customer service.
What You'll Do.
support the development of a standard
organization-wide scheduling methodology and optimization
ensuring the seamless integration of optimal scheduling practices
creation of standard scheduling methodologies and tools
optimizing workforce management
provides consultation and support to managers in rotation management techniques to optimize resource utilization
facilitating UHN’s scheduling processes with the goal that all areas are adequately staffed in an operationally safe and cost-efficient manner at all times
act as a scheduling business partner
using expertise in strategic scheduling to assess and make decisions collaboratively with operational leadership teams across a defined portfolio to ensure adherence to appropriate collective agreements
scheduling policies and models of care
capturing rotation requirements
creating rotation plans
building rotations using standard methodologies and tools
advises on best practice and liaises with various stakeholders to achieve optimal results
proactively supports unit managers and scheduling staff to establish and maintain effective staffing models for delivery of service in their specific units or departments
ensures optimal use of relief staff and offers approaches to the full time
part time and casual mix
analyze rotations to ensure compliance with collective agreements and best practices
Understand the business requirements of various units to support schedule creation and advanced analytics
Prioritize and manage multiple consultations concurrently
Develop solutions based on unique and complex unit requirements
leveraging in-depth knowledge of collective agreements
staffing policies and service delivery models
analyze current rotations
capture rotation requirements
and work with leaders and scheduling staff to review
plan and build optimized rotation plans
Build rotations considering budget constraints
and collective agreement rules and staffing policies
maintain knowledge of scheduling rule changes
and technological changes
provide consultation and support to managers and scheduling staff in rotation management techniques to optimize resource utilization
supports with scheduling analytics and reporting for their portfolio
conducting quantitative analysis to support decision making
identifying opportunities and creating practical recommendations to operational leadership for improvements
Using scheduling data
this position supports managers in addressing staffing model and unit/department-level workforce planning challenges including overtime
and leave management planning
Analysis and reporting on strategic and ad hoc metrics is also required to support decision making across UHN
responsible for the training and ongoing education of schedulers and super users
advises on best practice and liaises with various stakeholders to achieve optimal results
How You'll Work.
Team & Collaboration
collaborate with operational leadership teams; liaises with various stakeholders; work with leaders and scheduling staff; work with managers; work with managers and scheduling staff; work with an influencing others and multiple management levels
Communication Scope
Excellent interpersonal and communication skills both verbal and written; Ability to articulate difficult, complex concepts to parties with limited knowledge of those concepts
Full Job Description
UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. [www.uhn.ca](https://www.uhn.ca/) Union: Non-Union Number of vacancies: 1 Site: Toronto General Hospital, with occasional travel to other sites Department: People & Culture Reports to: Senior Manager, Workforce Optimization Salary: $78,954-$118,424 annually Hours: 37.5 per week Status: Permanent Full-Time Posting Date: May 19, 2026 Closing Date: June 5, 2026 Position Summary The Workforce Optimization Specialist is a newly established role at UHN, designed to support the development of a standard, organization-wide scheduling methodology and optimization. This position is pivotal in ensuring the seamless integration of optimal scheduling practices, the creation of standard scheduling methodologies and tools, and optimizing workforce management at UHN. The Workforce Optimization Specialist provides consultation and support to managers in rotation management techniques to optimize resource utilization. In the role, you will play a crucial in facilitating UHN’s scheduling processes with the
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