WorkforceOperationsLead

Xillium Professional Services is a Philippines-based clinical support outsourcing company serving the US healthcare market. With multiple office sites and a rapidly expanding workforce, Xillium is committed to delivering high-quality operational support to its clients and employees. The Workforce Operations Lead plays a pivotal role in ensuring seamless staff assignments, transitions, and productivity across the organization. Reporting to the Director of Workforce Strategy and managing a small team of Workforce Coordinators, this position is central to maintaining operational excellence and compliance in a dynamic, fast-paced environment. Key responsibilities include: * Managing staff movement mechanics, including assignments, transitions, and bench management, in coordination with HR and IT teams * Maintaining accurate records for all active assignments to ensure each billable staff member has a current status and owner * Owning and managing the bench by tracking available staff, optimizing productivity, and driving placement urgency * Coordinating client assignment transitions, including onboarding, mid-assignment changes, and structured offboarding * Handling intake and fulfillment of workforce requests from Services, Sales, and Client Alignment departments * Collaborating with HR on compliance, employment status changes, and adherence to Philippine labor requirements * Working with IT to ensure proper system access provisioning and deprovisioning for EHR, client portals, and internal tools * Maintaining and enforcing the workforce request intake process across departments * Updating and managing SOPs for assignment lifecycle events * Ensuring all transitions are completed within defined SLA windows **Requirements** ### Required Qualifications: * Experience leading operations, staffing coordination, or workforce/resource management * Strong proficiency with Excel or Google Sheets for operational tracking and reporting * Proven experience owning and enforcing SOP-