Company
WorkforceManagementSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Workforce Management Specialist. Skills: workforce management, forecasting, scheduling, reporting. Sustain common workforce management tasks. Forecasting volume and utilizing forecasted data”
Industry & Context.
Identifies, documents and reports systems performance issues; improve speed of issues resolutions; recommend improvements; assess and mitigate financial and non-financial risk; Provides recommendation for capacity improvements
What They're Looking For.
Must Have
Good Understanding for Financial Industry regulatory requirements, Ability to define escalation procedures for new business lines, enhance existing on a per need basis, Communicate to a diverse audience in an open, transparent, and convincing manner, organization’s challenge colleagues to align with the overall Group strategy, relay the macro and micro-trends and reality impacting the organization’s position, Thrive in complexity, succeed despite is highly collaborative, constructive, and results-driven
What You'll Do.
Sustain common workforce management tasks
Forecasting volume and utilizing forecasted data
create optimized employee schedules and seat allocation
FTE and volume management
Assigning employees to schedules
Analyzes workflow and staffing work assignments
Monitors the department’s performance
Works directly with the leads
Responsible for accurate reporting of SLAs
Develop partnerships with other internal groups
Take ownership on risk management
assess and mitigate financial and non-financial risk
define escalation procedures for new business lines
enhance existing on a per need basis
Communicate to a diverse audience
Provides recommendation for capacity improvements
contributes to annual efficiency target
How You'll Work.
Team & Collaboration
cross-functional coordination; Works directly with the leads to coordinating daily activities across functional units; Develop partnerships with other internal groups and business units; organization’s challenge colleagues to align with the overall Group strategy
Communication Scope
Communicate to a diverse audience in an open, transparent, and convincing manner
Full Job Description
* Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). * Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat allocation. * FTE and volume management which includes managing peaks and uplifting capacity via overtime and flexible workforce. * Assigning employees to schedules based on their preferences and business rules and managing intraday activities. Analyzes workflow and staffing work assignments to ensure operational benchmarks are met. * Monitors the department’s performance through reports and raw data. Works directly with the leads to coordinating daily activities across functional units. * Responsible for accurate reporting of the daily, weekly, and monthly SLAs. * Incident management - Identifies, documents and reports systems performance issues as they impact the department. Develop partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend improvements. * Take ownership on risk management for your service area and assess and mitigate financial and non-financial risk while executing complex business processes, to protect the organization from undue risks. * Good Understanding for Financial Industry regulatory requirements * Ability to define escalation procedures for new business lines and enhance existing on a per need basis * Communicate to a diverse audience in an open, transparent, and convincing manner the organization’s strategy; challenge colleagues to align with the overall Group strategy and relay the macro and micro-trends and reality impacting the organization’s position. * Thrive in complexity – you can succeed despite uncertainty; is highly collaborative, constructive, and results-driven. * Provides recommendation for capacity improvements based on trends and contributes to annual efficiency target
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