WorkforceManagementSeniorManager

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). The WFM Team Lead – Scheduling & Intraday leads the end-to-end tactical execution layer of Workforce Management, integrating schedule optimisation, weekly workforce steering, real-time operational control, and incident response under a single, cohesive leadership structure. This role ensures that approved capacity strategies are translated into structurally sound, compliant schedules (0–30 day horizon), proactively adjusted through weekly tactical steering, and actively protected through disciplined intraday performance management. Beyond operational oversight, the role operates as the Workforce Command Center lead — providing governance, decision control, and service protection during both stable and volatile operating conditions. It ensures workforce decisions are data-informed, risk-quantified, and aligned to service, productivity, and cost objectives. As part of the WFM Centre of Excellence (CoE), the role is accountable for embedding standardised workforce governance, decision frameworks, incident protocols, and execution discipline across Scheduling and Intraday functions. It drives the transition from reactive workforce administration to structured, analytics-driven workforce control at scale. This position closes the loop between Forecast → Capacity → Schedule → Intraday → Continuous Improvement, ensuring execution learnings systematically improve tactical and structural planning quality. Key Responsibil