Company
WorkforceManagementSeniorForecastingAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Workforce Management Senior Forecasting Analyst. Skills: Workforce management, Forecasting, Data analysis. Optimise staffing levels. Optimise forecasts”
What You'll Achieve.
Enhance customer experience; Mitigate risks; Maintain efficient operations; Meet business needs; Meet desired customer outcomes; Improve workforce management efficiency; Improve workforce management effectiveness
Industry & Context.
Problem solving; Data analysis; Root cause analysis
What You'll Do.
Optimise staffing levels
Optimise workforce allocation
Manage staff optimisation levels
Manage scheduling resources
Analyse business volume
Support workforce allocation
Collaborate with teams
Align workforce management processes
Integrate workforce management processes
Develop workforce management strategies
Implement workforce management strategies
Develop workforce management processes
Implement workforce management processes
Develop workforce management controls
Implement workforce management controls
Maintain efficient banking operations
Identify areas for improvement
Provide recommendations for change
Provide feedback to colleagues
Provide coaching to colleagues
Identify industry trends
Identify industry developments
Implement best practice
Participate in projects
Participate in initiatives
Improve workforce management efficiency
Improve workforce management effectiveness
Develop staffing schedules
Manage staffing schedules
Manage operational readiness plans
Support business with meeting customer outcomes
Perform prescribed activities
Drive continuous improvement
Lead and supervise a team
Guide professional development
Support professional development
Allocate work requirements
Coordinate team resources
Develop technical expertise
Impact work of related teams
Partner with other functions
Partner with business areas
Take responsibility for end results
Escalate breaches of policies
Escalate breaches of procedure
Take responsibility for embedding new policies
Take responsibility for embedding new procedures
Advise decision making
Influence decision making
Take ownership for managing risk
Take ownership for strengthening controls
Deliver work in line with rules
Deliver work in line with regulations
Deliver work in line with codes of conduct
Build understanding of sub-function integration
Build understanding of organisation products
Build understanding of organisation services
Build understanding of organisation processes
Demonstrate understanding of area coordination
Make evaluative judgements
Persuade team members
Communicate complex information
Communicate sensitive information
Act as contact point for stakeholders
Build network of contacts
Support workforce management
Understand business drivers
Support accurate demand forecasts
Support accurate staffing plans
Improve forecasting methods
Improve forecasting processes
Support balance between customer experience
Support balance between operational efficiency
Support balance between cost outcomes
How You'll Work.
Team & Collaboration
Collaboration with teams; Align processes; Integrate processes; Partner with functions; Partner with business areas; Stakeholder relationships; Communicate insights
Communication Scope
Communicate insights; Communicate complex information; Communicate sensitive information
Process & Methodology
Project management, Initiatives
Full Job Description
# **Job Description** **Purpose of the role** To optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations. **Accountabilities** * Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process. * Collaboration with teams across the bank to align and integrate workforce management processes and governance. * Development and implementation of workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations. * Identification of areas for improvement and providing recommendations for change in workforce management processes and provide feedback and coaching for colleagues on these highlighted areas. * Identification of industry trends and developments to implement best practice in workforce management Services. . * Participation in projects and initiatives to improve workforce management efficiency and effectiveness. * Development and management of staffing schedules to optimise staffing levels to meet business needs. * Management of the operational readiness plans, supporting the business with meeting desired customer outcomes. **Analyst Expectations** * To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. * Requires in-depth technical knowledge and experience in their assigned area of expertise * Thorough understanding of the underlying principles and concepts within the area of expertise * They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. * If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent s
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