Workforce&CapacityManager

**Does this position interest you?** You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. **A Brief Overview** The Workforce & Capacity Manager is a strategic leadership position responsible for overseeing and optimizing the workforce and capacity planning functions within our field organization. This role involves leading a diverse and high performing team, including Capacity Planners and Dispatchers. The incumbent will play a critical role in ensuring the efficient allocation of resources, Capacity Planning/Execution, and achieving KPI objectives. **What you will do** **Leadership and Team Management** : • Provide visionary leadership to a diverse team, fostering a culture of collaboration, accountability, and continuous improvement. • Partnership with District Manager on Capacity/Scheduling strategies • Execute objectives, conduct performance evaluations, and facilitate career development for team members. • Promote a positive work environment that encourages innovation and problem-solving. **Workforce Optimization** : • Implement workforce optimization strategies including- Scheduling and Resource Allocation to meet business goals, across the zone. • Ensuring routing of right technician, to the right job, for most efficient and productive route. • Collaborate with District Managers to align field operations with staffing requirements and demand fluctuations. • Monitor and analyze workforce metri