LegalAndGeneral
Financial Services
WorkflowOptimisationandPerformanceAnalyst(12MonthFTC)
“Workflow Optimisation and Performance Analyst (12-Month FTC) at LegalAndGeneral. Skills: Workflow optimisation, Performance analysis, Data insights. Develop workflow systems and processes. Maintain workflow systems and processes”
What You'll Achieve.
Improve how work flows across the business; Ensure workloads are visible; Ensure workloads are well managed; Ensure workloads are supported by robust data and systems; Drive efficiency; Drive consistency; Drive best practice; Help teams deliver excellent service
Industry & Context.
Analytical skills; Logical approach; Methodical approach; Actionable insights
What They're Looking For.
Must Have
Experience using workflow management systems, Analytical skills, Advanced Excel skills, Confidence using common Microsoft Office tools, Ability to translate data into clear, actionable insights, Attention to detail, Technical accuracy, Understanding of how work flows through operational or back-office environments, Clear and confident communication skills, written and verbal
Nice to Have
Experience using Verint Work Manager or similar
What You'll Do.
Develop workflow systems and processes
Maintain workflow systems and processes
Enhance workflow systems and processes
Create daily performance reporting
Deliver ad-hoc analysis
Provide insightful analysis using workflow and performance data
Test workflow systems
Escalate issues where required
Manage multiple workloads across sites
Balance multiple workloads across business functions
Deliver automation across operations
Deliver standardisation across operations
Deliver best practice across operations
Support collection of accurate workload data
Support collection of accurate volume data
Build relationships with stakeholders
How You'll Work.
Team & Collaboration
Stakeholders across the business
Communication Scope
Written communication; Verbal communication
Applying for this Workflow Optimisation and Performance Analyst (12-Month FTC) role?
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