RR Donnelley
Hospitality
WorkflowCoordinator
“Workflow Coordinator at RR Donnelley. Skills: workflow coordination, customer service, operational problem resolution, reporting, quality assurance, resource assessment. Coordinate workflow within the team, prioritizing jobs and delegating duties to associates. Assist the team in completing large or more complex jobs”
What You'll Achieve.
delivering sustainable solutions with the lowest possible environmental impact; reduce complexity and drive audience connections across the entire customer journey; deliver exceptional customer service for our clients; maintain efficient workflow and assure client satisfaction; ensure jobs are completed efficiently, accurately and within deadlines
Industry & Context.
Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures; Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Must be able to lift up to 50 lbs. on a regular basis, Adhere to Williams Lea policies in addition to client site policies
What They're Looking For.
Must Have
High school diploma or equivalent, Minimum of three years’ experience in office services preferably in a legal, banking or large corporate environment, Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously, Intermediate computer skills required, generally using Microsoft Office, Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line, Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills, Attention to detail with emphasis on accuracy and quality, Ability to handle sensitive and/or confidential documents and information, Capable of demonstrating exemplary work ethics and professionalism at all maintains professional demeanor and composure at all customer service interactions, Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures, Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level, Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment, Must be self-motivated with positive can-do attitude, Must be able to lift up to 50 lbs. on a regular basis
Nice to Have
Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services
What You'll Do.
Coordinate workflow within the team
prioritizing jobs and delegating duties to associates
Assist the team in completing large or more complex jobs
Ensure team provides outstanding service to client
while building customer relationships
Immediately escalate any operational problems or issues to Lead
Supervisor or Manager
Produce required reports on schedule
Provide job intake services as prescribed by manager
interpret and understand all requests (emails
Communicate with manager and client on job or deadline issues
Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction
Monitor workflow to ensure jobs are completed efficiently
accurately and within deadlines
Assess incoming requests selecting the best equipment and/or resources for successful completion
Make sure team follows standard operating procedures at all times
Train new employees on policies and procedures
Load copiers with paper and toner as needed
Maintain all logs and reporting documentation as required
Setting-up conference rooms with audio/visual equipment and/or furniture configuration
Mail and messenger services
Food and beverage services
Assist with reception coverage
Manage multiple phone lines and/or visitor check-in
How You'll Work.
Team & Collaboration
Coordinate workflow within the team; delegating duties to associates; Assist the team in completing large or more complex jobs; Ensure team provides outstanding service to client; building customer relationships; Interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment; escalate a problem to a supervisory level
Communication Scope
excellent, professional verbal and written communication skills
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