Amazon
Operations, IT, Support Engineering, Planning/Development, Cloud Computing
WorkflowAnalystI
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Workflow Analyst I at Amazon. Skills: Workforce capacity planning, Schedule optimization, Quantitative planning. Generate forecast. Plan capacity for network sites”
What You'll Achieve.
Meet productivity goals; Meet service levels; Meet forecasted numbers; Improve planning accuracy; Meet efficiency goals; Improve service levels
Industry & Context.
Problem solving; Root cause analysis; Analytical problem solver
Night shifts, Rotational Week offs
What They're Looking For.
Must Have
Bachelor's degree or equivalent, Advanced Microsoft Excel, Problem solving and root cause analysis, Define requirements and use data, SQL or ETL experience, Work and communicate with multiple stakeholders
Nice to Have
Project management skills, Thrive in a fast-paced environment, Run an effective operational excellence program, 5+ years engineering team management, Inter-team working skills
What You'll Do.
Plan capacity for network sites
Manage short term staffing
Work with long-term planning
Create and maintain associate shift schedules
Build operational plans for network sites
Setup feedback mechanism for improvements
Perform dive deep on performance
Monitor actual staffing levels
Take corrective actions
Plan and monitor associate adherence
Plan non-productive activities
Maintain associate matrix
Participate in initiatives
Connect and network with stakeholders
Support Capacity Planning leadership
Maintain accurate headcount records
Communicate Leadership Principles
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations teams; Functional teams; Support teams; Program management; Training teams; GREF teams
Communication Scope
Verbal communication; Written communication
Full Job Description
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Physical Stores is more start-up than big-company, a group of entrepreneurial, perceptive, and creative leaders with innovation at our core. We’re pushing the state of the art in helping customers shop in engaging, fast, and safe ways. To date we’ve created stores that let you use an app to enter, take what you want and exit the store. Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your Amazon account and send you a receipt. Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earths’ most customer centric company and we are just getting started. We need people who want to join an innovative program that continues to push the state of the art in computer vision, machine learning, distributed systems and hardware design. We are looking for a Workforce Capacity Planning (CP) Analyst who is passionate about customer experience, thinks and acts globally, a strong communicator and networker to build succ
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