WorkdayHRTechnologyAnalyst

**Empower, Connect, Evolve,** and**Inspire -** these are the values that drive us and make **BMI** a company where you can thrive and grow. **Join BMI Group and contribute to the ongoing evolution of our competence center, shaping the future with a diverse team in Vilnius!** We are seeking a skilled and experienced Workday HR Technology Analyst to join our dynamic HR Technology team. This role is pivotal in managing, configuring, and optimizing our Workday platform to support our strategic business objectives across all BMI countries. The successful candidate will grow into a subject matter expert for multiple Workday modules and will be responsible for providing advanced system support, leading enhancement projects, and ensuring data integrity. A primary responsibility of this position is the management and resolution of all Workday-related support tickets submitted through ServiceNow and supporting all Workday-related training needs. The ideal candidate is a proactive problem-solver with technical expertise in Workday and a strong commitment to providing excellent user support. This position will report to the North American HR Technology Team. **Key Responsibilities** **Tier 1, 2, & 3 Support & Ticket Management:** * Manage and resolve all BMI Workday-related tickets raised in ServiceNow in a timely and efficient manner, adhering to established Service Level Agreements (SLAs). * Triage, investigate, troubleshoot, and resolve complex user and system issues, maintaining clear and consistent communication with end-users throughout the process. * Serve as the primary escalation point for the BMI HR function on all Workday system-related inquiries. **Workday Configuration & Administration:** * Partner with the HR Technology Team on the configuration, enhancement, and maintenance of Workday modules, including HCM Core, Performance Management, Goals, and Absence. * Assist the technical lead for Workday projects, including semi-annual releases, new feature adoption, and