Capital One
WorkFromHomeDealerLienPerfectionSr.Coordinator
“Work From Home Dealer Lien Perfection Sr. Coordinator at Capital One. Skills: Customer Service, Call Center, Financial Industry, Title Processing. Calling dealers, customers, and DMVs to follow up on the title status of accounts. Working the initial contact on new accounts”
What You'll Achieve.
Ensure accuracy and highest quality assurance standards; Manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner
Industry & Context.
Problem solving
Secure home office environment that is free from background noise and distractions, Reliable private internet connection that is not supplied via cellular data or hotspot is required, A private network that is password protected where you have ownership or line of site sight to every device on the network, Internet service must be provided by Cable or Fiber Internet Service Providers (ISP), Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions, Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider, Work from home U. S. based associates are not permitted to work internationally, outside of the continental United States (i. e. Hawaii or U. S. Territories), or California.
What They're Looking For.
Must Have
At least 3 years of Customer Service or Call Center experience, At least 1 year of experience working in the Financial Industry, At least 1 year of experience using Google Suite or Microsoft Office
Nice to Have
At least 4 years of Customer Service or Call Center experience, At least 2 years of experience in the Financial Industry, At least 1 year of title processing experience
What You'll Do.
and DMVs to follow up on the title status of accounts
Working the initial contact on new accounts
Updating various trackers
Sending out documents to customers and DMVs & verifying accuracy of documents
Call dealerships and customers to obtain title status updates
Call DMV's and previous lien holders when necessary
Place necessary documents on a tracker to send to perfect the accounts
Send lien placement documents to customer
Answer emails and voice mails within an SLA period
How You'll Work.
Team & Collaboration
Exhibit professionalism & morale with associates at all levels including external contacts
Communication Scope
Provide a world class experience for our customers through communication skills
Applying for this Work From Home Dealer Lien Perfection Sr. Coordinator role?
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