Simpson Thacher & Bartlett LLP
WordProcessingSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Word Processing Supervisor at Simpson Thacher & Bartlett LLP. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, leadership, customer service. assessing and coordinating work requests. assigning work items to all team members and other internal administrative departments”
Industry & Context.
analytical and problem-solving skills; research and troubleshoot work orders
Work flexible schedule as required, Monday through Friday, 12am-8am ET shift schedule
What They're Looking For.
Must Have
2-4 years of relevant experience in a center-based environment, Excellent interpersonal skills and a commitment to teamwork, collaboration, and professionalism, Ability to effectively lead, motivate and encourage Word Processing team members, Superior customer service skills, with a view toward building relationships with internal clients, other administrative staff, and Word Processing team members to achieve results, Ability to oversee the workflows of multiple professionals, providing assistance and support where required, Ability to prioritize, plan work activities and meet competing deadlines in a fast-paced, deadline-driven environment, Ability to clearly present information verbally and in writing, Ability to follow complex oral and written instructions, Outstanding telephone skills and etiquette, Advanced Knowledge of MS Office Suite, Basic math skills: addition, subtraction, multiplication, and division, attention to detail and a commitment to providing excellent work product, analytical and problem-solving skills, Commitment to discretion when working with sensitive and confidential information, Client focused with the ability to quickly develop organizational astuteness and produce work within the attorneys’ and clients’ parameters and in support of the Firm’s guidelines and corporate branding
Nice to Have
Bachelor’s degree, Notary certification, Knowledge of Adobe products, iManage, Numbering Assistant, DocXtools, and Litera, Experience in a large law firm
What You'll Do.
assessing and coordinating work requests
assigning work items to all team members and other internal administrative departments
providing guidance to attorneys regarding administrative requests
prioritizing and assigning incoming work requests to Word Processing team members
enlisting support from other administrative departments
planning support of special assignments
dispatching work to appropriate personnel
responding to attorney inquiries regarding status of work
assessing requests and coordinating support
providing attorneys with status updates by phone or email
coordination and monitoring of workflows
team schedules and breaks
managing workflow queues
maintaining accurate logs of all incoming and completed work
monitoring active jobs
performing quality-control on completed jobs
reviewing work product for accuracy
prioritizing department’s workload
coordinating with management
attorneys and department staff to ensure deadlines are met
participating in the work of non-supervisory team members
researching and troubleshooting work orders
providing administrative support to management with detailed recordkeeping and report
preparation of shift turnover reports
assessing and performing document creation/modification
arranging Word Processing conference calls
and meeting logistics
coordinating with the Back Desk to prepare internal distributions and FedEx
or courier deploy messengers
assessing and planning training needs
evaluating job performance
conducting annual performance reviews
maintaining all employee records
assessing staffing requirements for the following shift
arranging additional coverage as necessary
maintaining day-to-day operations
organized center with adequate inventory of supplies
software and equipment
working flexible schedule as required
How You'll Work.
Team & Collaboration
cross-functional coordination; coordination and monitoring of workflows, team schedules and breaks; coordinating with management, attorneys and department staff; coordinating with the Back Desk
Communication Scope
Ability to clearly present information verbally and in writing; Outstanding telephone skills and etiquette
Process & Methodology
planning work activities, meeting competing deadlines, prioritizing department’s workload
Full Job Description
**Summary** The Word Processing Supervisor works directly with and supports management and is responsible for assessing and coordinating work requests and assigning work items to all team members and other internal administrative departments as appropriate. The open shift schedule is for **Monday through Friday, 12am-8am ET.** **Essential Job Duties & Responsibilities** * Serve as one of the Word Processing’s primary contacts providing guidance to attorneys regarding administrative requests while projecting confidence and competence to facilitate the coordination and completion of work requests and assignment of resources * Work with the Senior Manager and the Manager to evaluate, prioritize and assign incoming work requests to Word Processing team members and enlist support from other administrative departments as required * Meet with attorneys to plan support of special assignments and requirements; assign and dispatch work to appropriate personnel. Respond to attorney inquiries regarding status of work requests; assess requests and coordinate support in order to meet deadlines; provide attorneys with status updates by phone or email * Support management with the coordination and monitoring of workflows, team schedules and breaks, manage workflow queues, maintain accurate logs of all incoming and completed work (ServiceNow) * Monitor active jobs, perform quality-control on completed jobs and review work product for accuracy prior to finalizing and responding to attorney inquiries regarding status * Prioritize department’s workload by evaluating urgency, potential impact and implications; coordinate with management, attorneys and department staff to ensure deadlines are met * Participate in the work of non-supervisory team members to facilitate productivity or to overcome difficult aspects of work * Research and troubleshoot work orders and provide feedback to the Resource Center Senior Manager or Word Processing Manager as required * Provide administrative support
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