WMSOnsiteSuperuser

_Job Seekers can review the Job Applicant Privacy Policy by clicking[here](http://ryder.com/job-applicant-privacy-policy)._ _**Job Description**_ : **Summary** The System Business Analysts are responsible for facilitating the necessary troubleshooting on the Warehouse Management System (WMS) and/ or Transportation Management System (TMS) applications as well as supporting local hardware and network troubleshooting and/ or deployment as reported by either the Technology Account Leads or Operations Team. Assists in the escalation path for the Operations Team regarding resolution of an incident. **Essential Functions** * Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely. * Document issues that are re-occurring in nature working closely with the Technology Account Leads to ensure root cause is identified and permanent fix is implemented. Proposing long term improvements to the accounts either thru; Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI) * Management of the hardware and IT assets in the facility including but not limited to: Maintaining an IT Asset List, Reporting issues of devices and the management of an RMA process, Management of the CMAC asset dashboard and reporting of other issues. * Responsible for the day to day steady state account items such as; Compare Reports, Error Managers, Interface Failures, and WMS/ TMS access. **Additional Responsibilities** * Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI); Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion. * Attend meetings with internal and/ or external customers as need to provide the necessary support to