Ryder
WMSOnsiteSuperuser
Neural analysis suggests this role is
optimal for Mid+ candidates.
“WMS Onsite Superuser at Ryder. Skills: Warehouse Management System (WMS), Transportation Management System (TMS), troubleshoot systems, hardware/software problems. facilitating the necessary troubleshooting on the Warehouse Management System (WMS) and/ or Transportation Management System (TMS) applications. supporting local hardware and network troubleshooting and/ or deployment”
What You'll Achieve.
ensure tickets are closed timely; ensure root cause is identified and permanent fix is implemented; achieve effective results by assigning tasks to others
Industry & Context.
troubleshoot and correct systems related to software or hardware problems; trouble shoot and correct systems related hardware/software problems
10-20% Travel, DOT Regulated: None
What They're Looking For.
Must Have
H. S. diploma/GED required, One (1) year or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required, One (1) year or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/or deployment.
Nice to Have
Associate's degree preferred Information Technology or Supply Chain, One (1) year or more Hardware and/or network knowledge and/or support preferred, Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS. beginner preferred, Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules. beginner preferred, SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy. beginner preferred, Report development and ZPL label generation. beginner preferred
What You'll Do.
facilitating the necessary troubleshooting on the Warehouse Management System (WMS) and/ or Transportation Management System (TMS) applications
supporting local hardware and network troubleshooting and/ or deployment
escalation path for the Operations Team regarding resolution of an incident
management of the hardware and IT assets in the facility
day to day steady state account items such Compare Reports
How You'll Work.
Team & Collaboration
cross-functional coordination; working closely with the Technology Account Leads; Attend meetings with internal and/ or external customers
Communication Scope
Excellent communication (verbal and written); presentation skills
Full Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking[here](http://ryder.com/job-applicant-privacy-policy)._ _**Job Description**_ : **Summary** The System Business Analysts are responsible for facilitating the necessary troubleshooting on the Warehouse Management System (WMS) and/ or Transportation Management System (TMS) applications as well as supporting local hardware and network troubleshooting and/ or deployment as reported by either the Technology Account Leads or Operations Team. Assists in the escalation path for the Operations Team regarding resolution of an incident. **Essential Functions** * Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely. * Document issues that are re-occurring in nature working closely with the Technology Account Leads to ensure root cause is identified and permanent fix is implemented. Proposing long term improvements to the accounts either thru; Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI) * Management of the hardware and IT assets in the facility including but not limited to: Maintaining an IT Asset List, Reporting issues of devices and the management of an RMA process, Management of the CMAC asset dashboard and reporting of other issues. * Responsible for the day to day steady state account items such as; Compare Reports, Error Managers, Interface Failures, and WMS/ TMS access. **Additional Responsibilities** * Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI); Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion. * Attend meetings with internal and/ or external customers as need to provide the necessary support to
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