WisePlatformEnterpriseSpecialist

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). As an Enterprise Support Specialist for Wise Platform, your mission is to drive operational efficiency and scalability for our partners. You'll be a key liaison, ensuring our partners get the most out of our products by acting as their internal champion within Wise Platform. You will provide advanced-level support and guidance throughout the entire partner lifecycle—from implementation to ongoing optimization. Key Responsibilities: * Partner Onboarding & Implementation: You will manage the entire operational setup for new partners assigned to you in the implementation phase. This includes developing and delivering tailored training and workshops for their teams, setting Zendesk to ensure data extraction, verifying information and features against Solution and Overview Matrix pages, and aligning functional teams to support the new partnerships. You'll work closely with the integration teams to troubleshoot issues and ensure a smooth, effective transition from sales to launch. * Relationship Management: You will build and maintain strong, lasting relationships with partners, becoming their primary point of contact. This involves managing longtail accounts, conducting deep-dives and meetings, and providing quarterly feedback to maintain strong relationships with key accounts. * Training & Support: You will provide high-level training and refreshers on our products and financial concepts. Your financial literacy wil