Hewlett Packard Enterprise
WirelessTechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Wireless Technical Support Engineer at Hewlett Packard Enterprise. Skills: Networking, Wi-Fi standards, Customer support. Triage customer support escalations. Resolve customer support escalations”
Industry & Context.
Analytical and problem solving skills; Root cause analysis
What They're Looking For.
Must Have
Bachelor's or Master's degree, 2-4 years experience, Knowledge in Layer 2, Knowledge in Layer 3 Networking, Knowledge in 802.11 Wi-Fi standards, Written and verbal communication mastery in English and local language
Nice to Have
focus in networking preferred
What You'll Do.
Triage customer support escalations
Resolve customer support escalations
Meet customer expectations
Exceed customer expectations
Build network testbeds
Maintain network testbeds
Reproduce customer issues
Participate in meetings
Provide status reports
Integration of new technologies
Provides guidance to staff
How You'll Work.
Team & Collaboration
Functional project teams; Technical project teams; Cross-functional initiatives
Communication Scope
Verbal communication; Written communication; Product architectures; Design proposals
Full Job Description
Wireless Technical Support Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools, focused in networking. Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others. **_Responsibilities:_** * Triage and Resolve Customer Support Escalations from multiple inbound channels. * Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. * Build and maintain layer 2/3 network testbeds. * U
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