Hewlett Packard Enterprise
Technology
WirelessTechnicalSupportEngineer
“Wireless Technical Support Engineer at Hewlett Packard Enterprise. Skills: Networking, Technical Support, Troubleshooting. Triage customer escalations. Resolve customer escalations”
What You'll Achieve.
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
Industry & Context.
Excellent analytical skills; Problem solving skills; Solve complex business issues
Work on average 2 days per week from an HPE office
What They're Looking For.
Must Have
Bachelor's or Master's degree in Computer Science, focus in networking preferred, 2-4 years experience, Knowledge in Layer 2 and Layer 3 Networking, Knowledge in 802. 11 Wi-Fi standards, Using and evaluating appropriate engineering design tools and software packages, Excellent analytical and problem solving skills, Conducting reviews of material specifications and hardware, software, and electrical component design, Evaluating forms of empirical analysis, modeling and testing methodologies, Excellent written and verbal communication mastery in English and local language
Nice to Have
focus in networking preferred, Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
What You'll Do.
Triage customer escalations
Resolve customer escalations
Meet customer expectations
Build network testbeds
Maintain network testbeds
Reproduce customer issues
Provide status reports
Integrate new technologies
How You'll Work.
Team & Collaboration
Provide expertise and partnership to functional and technical project teams; Participate in cross-functional initiatives; Work with developers and drive solutions; Participate in relevant meetings and discussions
Communication Scope
Excellent written communication; Excellent verbal communication; Communicate product architectures; Communicate design proposals; Negotiate options at senior management levels
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