Hy-Vee

Wine&SpiritsClerk

Madison, Wisconsin, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Wine & Spirits Clerk at Hy-Vee. Skills: Customer service, Product knowledge, Merchandise handling. Provides prompt, efficient and friendly customer service. Educates customers about products”

What You'll Achieve.

Ensure highest quality standards are met

Industry & Context.

Eligibility Requirements

Ability to exert up to 50 pounds of force, Ability to exert up to 20 pounds of force, Ability to exert up to 10 pounds of force constantly to move objects, Vision from less than 20 inches to more than 20 feet with or without correction, Depth perception, Color vision, Field of vision, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Occasionally exposed to dirt, cleaning solvents and equipment movement hazards, Exposure to temperature extremes and dampness, Fast paced work environment with significant pressure, Successful completion of a pre employment drug screen

What They're Looking For.

Must Have

Ability to carry out detailed but uninvolved written or verbal deal with a few concrete variables, Ability to do simple addition and copying figures, counting and recording, Ability to understand and follow verbal or demonstrated write identifying request supplies orally or in writing, Over six months up to one year of similar or related work experience

What You'll Do.

efficient and friendly customer service

Educates customers about products

and replenishes merchandise

Ensures highest quality standards are met

Maintains displays in the department and throughout the store

Understands and follows local

and company policies on sales of tobacco and liquor

Removes trash in a timely manner

Understands and practices proper sanitation procedures

Ensures the work area is always clean and neat

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Orders product at supervisor’s request

Assists with inventory as requested

Builds displays as needed

Assists in other areas of store as needed

How You'll Work.

Team & Collaboration

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment

Communication Scope

Answering the telephone promptly; Providing friendly, helpful service to customers who call

Full Job Description

Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Wine & Spirits Clerk **Department:** Wine & Spirits **FLSA:** Non-Exempt ** _General Function:_** Provides prompt, efficient and friendly customer service. Educates customers about products. Rotates, faces, and replenishes merchandise and ensures highest quality standards are met. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Perishables, Store Operations, and Health Wellness Home; Wine & Spirits Department Manager Positions that Report to you: None ** _Primary Duties and Responsibilities:_** * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly and provides friendly, helpful service to customers who call. * Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. * Educates customers about products. * Rotates, faces, and repleni

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