Hy-Vee
WineandSpiritsClerk
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Wine and Spirits Clerk at Hy-Vee. Skills: Customer service, Product knowledge. Provides prompt, efficient and friendly customer service. Educates customers about products”
Industry & Context.
Ability to carry out detailed but uninvolved written or verbal deal with a few concrete variables, Ability to do simple addition and copying figures, counting and recording, Ability to understand and follow verbal or demonstrated write identifying request supplies orally or in writing, Ability to exert up to 50 pounds of force, Ability to exert up to 20 pounds of force, Ability to exert up to 10 pounds of force constantly to move objects, Vision from less than 20 inches to more than 20 feet with or without correction, Depth perception, Color vision, Field of vision, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Exposure to dirt, Exposure to cleaning solvents, Exposure to equipment movement hazards, Exposure to temperature extremes, Exposure to dampness, Fast paced work environment, Significant pressure, Pre employment drug screen
What You'll Do.
efficient and friendly customer service
Educates customers about products
and replenishes merchandise
Ensures highest quality standards are met
Maintains displays in the department and throughout the store
Removes trash in a timely manner
Ensures the work area is always clean and neat
How You'll Work.
Team & Collaboration
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Communication Scope
Answers the telephone promptly and provides friendly, helpful service to customers who call
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Wine & Spirits Clerk **Department:** Wine & Spirits **FLSA:** Non-Exempt ** _General Function:_** Provides prompt, efficient and friendly customer service. Educates customers about products. Rotates, faces, and replenishes merchandise and ensures highest quality standards are met. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Perishables, Store Operations, and Health Wellness Home; Wine & Spirits Department Manager Positions that Report to you: None ** _Primary Duties and Responsibilities:_** * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly and provides friendly, helpful service to customers who call. * Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. * Educates customers about products. * Rotates, faces, and repleni
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