Oldcastle BuildingEnvelope
WillCallCustomerServiceRep(CRL)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Will Call Customer Service Rep (CRL) at Oldcastle BuildingEnvelope. Skills: Customer service, Order processing. Provide exceptional customer service. Understand C. R. Laurence products”
Industry & Context.
Critical thinking; Independent thinking; Anticipate issues; Resolve issues
What They're Looking For.
Must Have
1 year office support experience, Customer service role experience, High School diploma or equivalent, Ability to work in fast-paced environment, Ability to work in team environment, Ability to prioritize effectively, Communicate effectively, Conduct professionally, Excellent written communications, Excellent verbal communications, Demonstrate critical thinking, Demonstrate independent thinking, Utilizes time management skills, Organizational skills, Successfully multi-task, Maintain business poise, Maintain professionalism under stress, Handle difficult situations calmly, Handle dissatisfied customers professionally, Able to read, Perform simple mathematical calculations
What You'll Do.
Provide exceptional customer service
Understand C. R. Laurence products
Offer solutions to customers
Facilitate customer experience
Complete general administrative support
Maintain broad knowledge of clients
Maintain broad knowledge of products
Maintain broad knowledge of services
Document customer interactions
Document customer transactions
Listen attentively to customer needs
Demonstrate empathy to customers
Accurately process orders
Process over-the-counter orders
Process phoned orders
Process e-mailed orders
Process orders in a timely manner
Receive payments from customers
Process payments over the phone
Answer multi-line telephone professionally
Interact with customers face to face
Develop business relationships with customers
Maintain business relationships with customers
Define customer service requirements
Understand customer service expectations
Respond to all inquiries promptly
Respond to all inquiries professionally
Respond to all inquiries courteously
Build sustainable relationships with customers
Build trust with customer accounts
Adapt to customer requirements
Respond to customer requests
Maintain records of customer interactions
Process customer accounts
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Fast-paced environment; Team environment
Communication Scope
Written communication; Verbal communication
Full Job Description
Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here. Start your journey with OBE and help us build the future. What You'll Will Get To Do The Will Call Customer Service Rep provides exceptional customer service to all C. R. Laurence customers. Through the detailed understanding of all C. R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions. Job Responsibilities Maintain broad knowledge of clients, products and services. Document customer interactions and transactions Listen attentively to customer needs and concerns; demonstrate empathy Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.) Answer multi-line telephone in a professional manner Face to face customers interactions Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations. Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers Build sustainable relationships and trust with customer accounts through open
Applying for this Will Call Customer Service Rep (CRL) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Oldcastle BuildingEnvelope?
Real rants from real employees. Read before you apply.