Oldcastle BuildingEnvelope
WillCallCustomerServiceRep(CRL)
Neural analysis suggests this role is
optimal for Entry candidates.
“Will Call Customer Service Rep (CRL) at Oldcastle BuildingEnvelope. Skills: Customer service, Communication. Provide exceptional customer service. Understand C. R. Laurence products”
Industry & Context.
Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
What They're Looking For.
Must Have
1 year of office support experience in a customer service role, High School diploma or equivalent, Ability to work in a fast-paced, team environment, Organized and able to keep others organized with ability to prioritize effectively, Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications, Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues, Utilizes time management and organizational skills to successfully multi-task, Maintain business poise and professionalism under stressful situations, Handle difficult situations and dissatisfied customers in a calm and professional manner, Able to read and perform simple mathematical calculations
What You'll Do.
Provide exceptional customer service
Understand C. R. Laurence products
Offer solutions to customers
Facilitate unique customer experiences
Complete general administrative support
Maintain broad knowledge of clients
products and services
Document customer interactions and transactions
Listen attentively to customer needs
Accurately process orders
Receive and process payments
Answer multi-line telephone
Face to face customer interactions
Develop and maintain business relationships
Respond to all inquiries
Build sustainable relationships and trust
Adapt and respond to customer requirements
Maintain records of customer interactions
Process customer accounts
How You'll Work.
Team & Collaboration
Develop and maintain professional and productive business relationships with your internal and external customers; Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers
Communication Scope
excellent written and verbal communications
Full Job Description
Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here. Start your journey with OBE and help us build the future. What You'll Will Get To Do The Will Call Customer Service Rep provides exceptional customer service to all C. R. Laurence customers. Through the detailed understanding of all C. R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions. Job Responsibilities Maintain broad knowledge of clients, products and services. Document customer interactions and transactions Listen attentively to customer needs and concerns; demonstrate empathy Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.) Answer multi-line telephone in a professional manner Face to face customers interactions Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations. Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers Build sustainable relationships and trust with customer accounts through open
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