Oldcastle BuildingEnvelope
WillCallCustomerServiceRep(CRL)
“Will Call Customer Service Rep (CRL) at Oldcastle BuildingEnvelope. Skills: Customer service, Communication. Provide exceptional customer service. Understand C. R. Laurence products”
Industry & Context.
Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
What They're Looking For.
Must Have
1 year of office support experience in a customer service role, High School diploma or equivalent, Ability to work in a fast-paced, team environment, Organized and able to keep others organized with ability to prioritize effectively, Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications, Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues, Utilizes time management and organizational skills to successfully multi-task, Maintain business poise and professionalism under stressful situations, Handle difficult situations and dissatisfied customers in a calm and professional manner, Able to read and perform simple mathematical calculations
What You'll Do.
Provide exceptional customer service
Understand C. R. Laurence products
Offer solutions to customers
Facilitate unique customer experiences
Complete general administrative support
Maintain broad knowledge of clients
products and services
Document customer interactions and transactions
Listen attentively to customer needs
Accurately process orders
Receive and process payments
Answer multi-line telephone
Face to face customer interactions
Develop and maintain business relationships
Respond to all inquiries
Build sustainable relationships and trust
Adapt and respond to customer requirements
Maintain records of customer interactions
Process customer accounts
How You'll Work.
Team & Collaboration
Develop and maintain professional and productive business relationships with your internal and external customers; Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers
Communication Scope
excellent written and verbal communications
Applying for this Will Call Customer Service Rep (CRL) role?
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