Weekday AI
WholesaleCoordinator
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“Wholesale Coordinator at Weekday AI. Skills: wholesale coordination, order management, customer service, stakeholder management. Coordinate end-to-end wholesale order processing, including order entry, validation, tracking, and fulfillment.. Act as the primary point of contact for wholesale clients, handling inquiries, order updates, and issue resolution.”
What You'll Achieve.
ensure smooth order processing; maintaining relationships with wholesale clients; ensure timely dispatch and stock accuracy; enhance efficiency and customer satisfaction
Industry & Context.
Problem-solving mindset with a proactive approach to handling issues; Experience handling customer complaints and resolving issues efficiently and professionally
What They're Looking For.
Must Have
3–5 years of experience in wholesale coordination, order management, or a similar role, organizational and multitasking abilities with high attention to detail, Excellent communication skills, both written and verbal, Ability to manage multiple stakeholders and work under tight deadlines, Problem-solving mindset with a proactive approach to handling issues
Nice to Have
customer service orientation with the ability to build and maintain long-term client relationships, Experience handling customer complaints and resolving issues efficiently and professionally, Ability to understand customer needs and provide appropriate solutions or recommendations, Empathy and patience when dealing with clients in high-pressure situations
What You'll Do.
Coordinate end-to-end wholesale order processing
including order entry
Act as the primary point of contact for wholesale clients
and issue resolution.
Collaborate with the sales team to ensure accurate pricing
and product availability.
Work closely with inventory and warehouse teams to ensure timely dispatch and stock accuracy.
Monitor order status and proactively communicate delays or issues to clients and internal stakeholders.
Maintain accurate records of orders
and customer interactions in internal systems.
and reconciliation in coordination with the finance team.
Assist in onboarding new wholesale clients by setting up accounts and sharing necessary documentation.
Generate reports on order volume
and operational performance.
Identify process improvement opportunities to enhance efficiency and customer satisfaction.
How You'll Work.
Team & Collaboration
Collaborate with the sales team; Work closely with inventory and warehouse teams; coordinate between internal teams such as sales, logistics, and finance; Ability to manage multiple stakeholders; Team collaboration and coordination
Communication Scope
Excellent communication skills, both written and verbal
Full Job Description
**This role is for one of the Weekday's clients ** Min Experience: 3 years Location: Remote JobType: full-time We are looking for a detail-oriented and proactive Wholesale Coordinator to manage and support our wholesale operations. This role plays a critical part in ensuring smooth order processing, maintaining strong relationships with wholesale clients, and coordinating between internal teams such as sales, logistics, and finance. The ideal candidate will have experience in wholesale or distribution environments and a strong focus on customer service. **Requirements** **Key Responsibilities** * Coordinate end-to-end wholesale order processing, including order entry, validation, tracking, and fulfillment. * Act as the primary point of contact for wholesale clients, handling inquiries, order updates, and issue resolution. * Collaborate with the sales team to ensure accurate pricing, discounts, and product availability. * Work closely with inventory and warehouse teams to ensure timely dispatch and stock accuracy. * Monitor order status and proactively communicate delays or issues to clients and internal stakeholders. * Maintain accurate records of orders, invoices, and customer interactions in internal systems. * Support invoicing, payment tracking, and reconciliation in coordination with the finance team. * Assist in onboarding new wholesale clients by setting up accounts and sharing necessary documentation. * Generate reports on order volume, client activity, and operational performance. * Identify process improvement opportunities to enhance efficiency and customer satisfaction. **Required Skills & Qualifications** * Bachelor’s degree in Business Administration, Supply Chain, or a related field. * 3–5 years of experience in wholesale coordination, order management, or a similar role. * Strong organizational and multitasking abilities with high attention to detail. * Proficiency in MS Office tools, especially Excel; familiarity with ERP or order management systems
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