WGL
WGLFieldOperationsClerk
“WGL - Field Operations Clerk at WGL. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. researching, processing, maintaining, updating and documenting work activities for compliance, planned maintenance and service to customers. Create Job Packages for maintenance work including but not limited to printing of Service Record Cards, SmallWorld prints and other related documents”
Industry & Context.
research customer complaints related to maintenance work performed in the field
What They're Looking For.
Must Have
High School Diploma/GED Required, Working knowledge of Microsoft Office products required
Nice to Have
Familiarity with CICS, COS, SMALLWORLD, WMIS, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred
What You'll Do.
updating and documenting work activities for compliance
planned maintenance and service to customers
Create Job Packages for maintenance work including but not limited to printing of Service Record Cards
SmallWorld prints and other related documents
update FMDRCT conditions and WMIS work requests
update and document Miss Utility Locate Ticket information for maintenance work
Initiate permit requests in Web Portal and WMIS and documents information for maintenance work
Use CAD (Computer aided dispatch) and COS (Customer Order System) to track orders put in system
Compile reports on orders pending to dispatch and those dispatched to contractors
Process contractor invoices for payment
Provide support to the Technical Supervisor
research customer complaints related to maintenance work performed in the field
Maintain or update network-based rosters
spreadsheets and/or databases related to Field Operations shifts
equipment or other information
Provide other clerical support to Field Operations and System O&M field crews as directed by the Technical Supervisor or Supervisor
Make scanned or hard copies of documents as required and maintains or updates associated files
Communicate with internal and external WG customers as needed to perform assigned job duties
Perform other miscellaneous clerical duties
How You'll Work.
Team & Collaboration
Provide support to the Technical Supervisor, and Supervisor; Communicate with internal and external WG customers as needed to perform assigned job duties; Provide other clerical support to Field Operations and System O&M field crews
Communication Scope
Communicate with internal and external WG customers as needed to perform assigned job duties
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