Amazon.com Services LLC
Business Intelligence, Planning/Development, ecp
WFM-WorkforceAnalyst,ITServicesGlobalWorkforcePlanning
Neural analysis suggests this role is
optimal for Mid+ candidates.
“WFM - Workforce Analyst, IT Services Global Workforce Planning at Amazon.com Services LLC. Skills: Workforce management, Capacity planning, Data analysis. Generate data. Create data”
What You'll Achieve.
Support service levels; Meet productivity targets; Meet short-term outlook
Industry & Context.
Data driven decisions; Analytic background; Optimization background; Data analysis; Root cause analysis
What They're Looking For.
Must Have
2+ years tax experience, 2+ years finance experience, 2+ years analytical field experience, 2+ years Excel experience, 2+ years Tableau experience, Experience defining requirements, Experience using data, Experience using metrics, Experience with SQL, Experience with ETL
Nice to Have
Experience working with Tableau, Experience using very large datasets
What You'll Do.
Run what-if scenarios
Analyze data for performance
Monitor staffing levels
Handle incoming work units
Plan non-productive time
Develop relationships
Share standard methodologies
Provide internal customers information
Provide internal customers data
Evaluate workflow processes
Implement workflow processes
How You'll Work.
Team & Collaboration
Cross-team collaboration; Operational teams; Support teams; Leadership partners; Workflow partners; Capacity partners; Operations functions; Support functions
Communication Scope
Communicate effectively; Interact effectively
Process & Methodology
Project management
Full Job Description
IT Services organization is looking for a Workforce Analyst who can be a part of a fast-growing capacity planning and workforce management team. The ideal candidate is a leader with demonstrated ability to implement workforce management methodologies, process mapping, and optimization techniques and make data driven decisions for project deliverables. They will also possess an analytic and optimization background to enable tactical workforce planning. Cross-team collaboration and project management skills are essential. A passion for developing a standard Global WFM model is required, as is engaging your team to do the same. You will play an active part in this effort. In this role, you will support the delivery of service levels and productivity targets for all skills/sites you support. You will understand our business drivers and levers, and will monitor and report volume actuals against forecast, to meet short-term outlook. Key job responsibilities On-going generation, creation, and maintenance of accurate data/reporting Run “what-if” scenarios for staffing Analyze data to outline any reasons for under/over performance, and recommend actions to improve performance. Support the production, communication, & implementation of service level action plans Monitor staffing levels against scheduled plan to efficiently handle incoming work units at the prescribed service levels Work with operational and support teams to effectively plan non-productive time (NPT) Ensure accurate recording and reporting of metrics Develop relationships with leadership and workflow/capacity partners, to include sharing standard methodologies Work closely with leadership to identify “hot spots” and take appropriate actions to minimize any impacts Communicate and interact effectively with operations and support functions to provide internal customers with information/data needs in a timely manner Evaluate and implement opportunities for improving workflow processes and automation of processes
Applying for this WFM - Workforce Analyst, IT Services Global Workforce Planning role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon.com Services LLC?
Real rants from real employees. Read before you apply.