Support Services Group

Customer Support

WFMSupervisor

$750–1200k ~AI est. Santiago, Dominican Republic FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“WFM Supervisor at Support Services Group. Skills: Workforce management, Operational metrics, Continuous improvement. Lead intraday operations. Lead workforce planning operations”

Industry & Context.

Customer Support
Problems you'll solve

Analytical abilities

What They're Looking For.

Must Have

Experienced WFM Supervisor, Analytical abilities, Excellent communication skills

What You'll Do.

Lead intraday operations

Lead workforce planning operations

Manage operational metrics

Drive continuous improvement

Full Job Description

Job Summary: We are seeking an experienced and results-driven Workforce Management (WFM) Supervisor to lead intraday and workforce planning operations within a fast-paced contact center environment. The ideal candidate will possess strong analytical abilities, excellent communication skills, and ad

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