Tasq Staffing Solutions, Inc.
Call Center
WFMSoftwareAdministrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“WFM Software Administrator at Tasq Staffing Solutions, Inc.. Skills: Workforce management software, Forecasting models, Data analysis. Customize and manage workforce management software. Analyze data”
What You'll Achieve.
Ensure optimal staffing levels; Maximize efficiency; Maximize effectiveness
Industry & Context.
Problem-solving abilities; Interpreting data
Shifting Schedule
What They're Looking For.
Must Have
12 months of experience in workforce management software administrator or similar role, Amenable to start ASAP, Tech-savvy, Rapidly learning and mastering new software and systems, Exceptional analytical and problem-solving abilities, Interpreting data to drive smart decisions, Outstanding communication and training expertise, Well-versed in call centre operations, Hands-on experience thriving in dynamic, customer-focused settings
What You'll Do.
Customize and manage workforce management software
Craft insightful reports
Create workforce forecasting models
Implement workforce forecasting models
Train call centre agents
Support call centre agents
Monitor workforce management system performance
Enhance workforce management system performance
How You'll Work.
Communication Scope
Training expertise
Full Job Description
**Location:** MOA Pasay **Work Setup/Shift:** Onsite; Shifting Schedule **Responsibilities:** * Customize and manage the workforce management software to align perfectly with our organization's goals * Dive into data analysis and craft insightful reports that drive effective workforce planning and informed decision-making * Create and implement advanced workforce forecasting models to ensure optimal staffing levels at all times * Empower call centre agents and supervisors through comprehensive training and ongoing support for the workforce management software * Proactively monitor and enhance the workforce management system’s performance to maximize efficiency and effectiveness **Requirements:** * At least 12 months of experience in a workforce management software administrator or similar role * Must be amenable to start ASAP * Tech-savvy and enthusiastic about rapidly learning and mastering new software and systems * Exceptional analytical and problem-solving abilities, capable of interpreting data to drive smart decisions * Outstanding communication and training expertise to empower call centre agents and supervisors * Well-versed in call centre operations with hands-on experience thriving in dynamic, customer-focused settings
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