DoorDash
WFMForecasting&CapacityPlanningAnalyst
“WFM Forecasting & Capacity Planning Analyst at DoorDash. Skills: Forecasting, Capacity planning, Data analysis. Build support capacity plan models. Forecast incoming contacts”
What You'll Achieve.
Improve forecast accuracy; Improve support operations; Improve speed; Improve quality; Improve effectiveness; Improve customer experience
Industry & Context.
Attacking complex problems; Identify opportunities to improve speed; Identify opportunities to improve quality; Identify opportunities to improve effectiveness; Identify opportunities to improve customer experience; Identify areas for improvement; Identify areas for innovation
What They're Looking For.
Must Have
4+ years of post-grad experience, Analytical and data driven, Well-organized, Attentive, Outstanding written and verbal communications skills, Impeccable follow-up and follow-through capabilities, Comfortable in a fast-paced, constantly changing, team-oriented environment, Able to manage multiple deadlines simultaneously, Focused on quality, Output driven, Extreme hustler, Proactive, Eager to bring solutions to big challenges in creative new ways, Comfortable thinking long-term, Inspiring a team, Unafraid of the unknown, Rapid change and learning is exciting, Excel in constant change, Love data, Comfortable pulling data, Comfortable modeling in Excel/Google Sheets, Don't give up, Have 3 more options in your back pocket
Nice to Have
Succeeded in diverse cultures (whether in tech, operations, strategy, consulting, banking, or a related experience)
What You'll Do.
Build support capacity plan models
Forecast incoming contacts
Analysis on historical data
Guide short-term staffing adjustments
Track staffing implementation
Make proactive improvements
Build out seasonality trends
Produce data and insights
Identify opportunities to improve speed
Identify opportunities to improve quality
Identify opportunities to improve effectiveness
Identify opportunities to improve customer experience
Accomplish recommendations
Identify areas for improvement
Identify areas for innovation
Understand customer's drive
How You'll Work.
Team & Collaboration
Work with operations team; Partner with Real Time Analysts; Partner with teams within integrity; Partner with customer experience teams; Partner with product teams; Partner with engineering teams; Partner with tools teams
Communication Scope
Outstanding written and verbal communications skills
Process & Methodology
Implement timelines, Align partners, Test ideas
Applying for this WFM Forecasting & Capacity Planning Analyst role?
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